Iris P. Email & Phone Number

Lancaster, CA, US

United States

Remote

• Use the UI CA and AWS desktops to perform EDD Unemployment Insurance daily duties.
• Access employer responses regarding claims made by either current or previous employees.
• Analyze all information, notes, and documentation to either schedule an interview for the claimant or send a letter/notification to the employer.
• Review any updates on policies and procedures and offer support to my immediate team to complete tasks efficiently.
• Provide training to all teams under the… Show more
• Provide training to all teams under the ER-PRO project. Show less

Remote

Remote

• Analyze all information, notes, and documentation to identify gaps or discrepancies in information.
• Assess the information against requirements based on UI Code, Policies, and Procedures.
• Outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.
• Excellent time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills… Show more
• Excellent time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that.

South Gate, CA

• Responding to customer inquiries via phone, email, and live chat.
• Maintaining record of customer interactions through diligent note creation.
• Working knowledge in Salesforce Commerce Cloud, Oracle JD Edwards, e-mail based customer care support platform (HelpScout), FedEx Cross Border, and Payment gateway systems (CyberSource & Forter).
• Offer warm, helpful and authentic shopping guidance to foster customer loyalty and trust.
• Provide excellent customer service through fast… Show more
• Provide excellent customer service through fast and accurate issue analysis.

Santa Monica, CA

• Provide excellent customer service to all customers with assistance on merchandise location payments and transactions, and any problems that they may have.
• Creating and maintaining organization on back stock merchandise.
• Restocking merchandise on the floor and merchandise store displays to keep it up to date standards and have the store visual appealing for customers.
• Familiar with the makings of each product and quick to learn each product.
• Keeping the store nice and… Show more
• Keeping the store nice and clean to have it run smoothly without any interruption.

Culver City, California, United States

• In addition to sales associate responsibilities:
• Prepare store schedules that provide proper store coverage and are within the Company guidelines for wagecontrol.
• Control Expenses
• Export/import new and old merchandise in-outing calls and emails with District manager.
• Provide consistent, documented appraisal of an associate's sales performance.Provide support by giving feedback on areas of strength and opportunity while keeping in line withCompany Objectives.
• … Show more In addition to sales associate responsibilities:

Culver City, California, United States

• Produce sales gains, by providing customer service.
• Meet or exceed Company Objectives in all individual statistics.
• Participate in store maintenance per the current visual guidelines including: proper merchandising, signageand store cleanliness.
• Maintain a professional appearance consistent with Dress Code Policy.
• Protect Company assets within guidelines of LIDS Retail policies.
• Participate in managing store inventory including processing shipments and resetting… Show more Produce sales gains, by providing customer service.

Culver City, California, United States

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of ourdigital and physical customers by making appropriate partnerships when necessary.
• Determine customer needs based on personal features and other customer preference related factors;suggest additional merchandise to compliment customer selection.
• Demonstrate knowledge of store… Show more
• Demonstrate knowledge of store products and services to build sales and minimize returns, includingMacy's Loyalty Programs.
• Be proficient in POS systems including but not limited to Search and Send and My Client.