Iris P.

Iris P. Email and Phone Number

Change Specialist - Northwestern Ontario Hospitals @ Thunder Bay Regional Health Sciences Centre
Canada
Iris P.'s Location
Canada, Canada
About Iris P.

With over a decade of experience in operations management, customer service, and executive assistance, I bring a versatile skill set and a proven track record of success to the table.Throughout my career, I've excelled in roles that demand adaptability, problem-solving, and a strong commitment to excellence. From optimizing workflows and driving efficiency in operations to delivering exceptional customer service, I've consistently demonstrated my ability to add value and achieve results. My experience has honed transferable skills such as effective communication, leadership, data analyst, time management, and problem-solving.As I continue to explore opportunities for professional growth and development, I'm eager to leverage my skills and experiences to make a meaningful impact in a new role.Outside of my professional life, I am a passionate travel enthusiast who has explored over 118 cities across 20 countries. My adventures have not only fuelled my love for discovery but have also provided me with a wealth of experiences and a global perspective that I carry into my work.

Iris P.'s Current Company Details
Thunder Bay Regional Health Sciences Centre

Thunder Bay Regional Health Sciences Centre

View
Change Specialist - Northwestern Ontario Hospitals
Canada
Website:
tbrhsc.net
Employees:
1582
Iris P. Work Experience Details
  • Thunder Bay Regional Health Sciences Centre
    Change Specialist - Northwestern Ontario Hospitals
    Thunder Bay Regional Health Sciences Centre
    Canada
  • Red Lake Margaret Cochenour Memorial Hospital
    Executive Assistant To Chief Executive Officer And Board Of Directors
    Red Lake Margaret Cochenour Memorial Hospital Mar 2024 - Present
    Red Lake, Ontario, Canada
    ▸ Streamlined data analysis by designing key reports in RL6 Incident Management System and Surge Policy Management System. Created dashboards using Excel and Microsoft Power BI, enabling data-driven decision-making.▸ Provided executive support to the CEO and Board of Directors. Managed the Hospital's website and Facebook page to ensure timely updates and strategic communication.▸ Stepped in to support multiple departments (HR, Quality, and Risk) during organizational challenges, contributing to overall stability and efficiency.
  • Kenora District Services Board
    Shelter Attendant
    Kenora District Services Board Oct 2024 - Present
    ▸ Performed client intakes, recording health issues, appointments, and other critical details to ensure comprehensive care and service.▸ Implemented daily shelter operations according to the KDSB Shelter Standards guide, creating a safe, welcoming, and supportive environment for patrons.▸ Collaborated with community agencies to deliver programming and support services, facilitating partnerships to enhance the well-being of shelter clients.
  • Kelowna Curling Club
    Operations Manager
    Kelowna Curling Club Jun 2019 - Apr 2023
    Kelowna, British Columbia, Canada
    ▸ Led office operations and managed registrations for over 1800 active members, demonstrating leadership abilities and proficiency in handling large-scale administrative tasks.▸ Delivered exceptional customer service to club members, fostering positive relationships and contributing to high member satisfaction.▸ Researched and implemented a new CRM system, successfully integrating over 7000 existing data and optimizing the system for improved efficiency.
  • Ronin Hr Inc
    Recruiting Assistant
    Ronin Hr Inc Jun 2018 - May 2019
    Kelowna, British Columbia, Canada
    ▸ Collaborated directly with the Founder of Ronin HR in sourcing and recruiting top talent for British Columbia tech start-ups.▸ Screened candidate profiles and coordinated interview schedules for British Columbia Tech companies.▸ Managed projects using LinkedIn Recruiter and maintained an organized recruitment database in Google Suite.▸ Produced comprehensive salary reports by researching and analyzing tech roles and salary data.
  • Fossil Group, Inc.
    Customer Service Specialist [Remote]
    Fossil Group, Inc. May 2018 - May 2019
    ▸ Delivered exemplary customer service, resolving complex issues within a 24-hour response time in the Zendesk system, maintaining a 91% average satisfaction rate.▸ Demonstrated strong communication and problem-solving skills in remote customer service environments.▸ Collaborated effectively with cross-functional teams to address customer inquiries and concerns, ensuring prompt resolution and customer satisfaction.
  • Fossil Group, Inc.
    Senior Lead - Ecommerce, Customer Service
    Fossil Group, Inc. Jun 2016 - May 2018
    ▸ Led a comprehensive training program for over 20 team members during the Misfit to Fossil transition, ensuring smooth integration and effective adoption of new processes and systems.▸ Conducted a thorough audit of customer support team processes, identifying and addressing weaknesses, resulting in an 18% increase in satisfaction rates and saving the team an average of 10 hours per week.▸ Managed troubleshooting of Misfit orders, collaborating with global teams and departments to resolve customer issues promptly and efficiently.▸ Received an Outstanding Employee rating for consistently exceeding expectations and a Fossil award for upholding company values, demonstrating dedication and excellence in customer service and leadership.
  • Misfit Wearables
    Team Lead - Ecommerce, Customer Service
    Misfit Wearables May 2014 - May 2016
    [Acquired By Fossil Group, Inc. For $260 Million Usd]
    ▸ Established procedures and coordinated activities with cross-functional teams to ensure efficient operations, fostering collaboration among departments.▸ Developed and implemented strategies utilizing Signifyd SaaS to detect fraud, resulting in a significant 37% reduction in chargebacks and disputes within two months.▸ Successfully managed all Black Friday orders, overseeing the coordination with fulfillment teams to ship approximately 11,000 products on Black Friday and Cyber Monday, ensuring timely delivery and customer satisfaction.▸ Advanced to Team Lead within the first four months at the company. Received three months of intensive training for systems management in the US, demonstrating dedication and aptitude for leadership and technical proficiency.

Iris P. Education Details

Frequently Asked Questions about Iris P.

What company does Iris P. work for?

Iris P. works for Thunder Bay Regional Health Sciences Centre

What is Iris P.'s role at the current company?

Iris P.'s current role is Change Specialist - Northwestern Ontario Hospitals.

What schools did Iris P. attend?

Iris P. attended Okanagan College, Foreign Trade University.

Who are Iris P.'s colleagues?

Iris P.'s colleagues are David Kisselgoff, Irene Hietikko, Mēsha Richard, Drmanpreet Kaur, Stacy Brown, Nancy Hendrickson, Krystianne Cabanayan.

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