Iris P. Email & Phone Number

Canada

Red Lake, Ontario, Canada

▸ Streamlined data analysis by designing key reports in RL6 Incident Management System and Surge Policy Management System. Created dashboards using Excel and Microsoft Power BI, enabling data-driven decision-making.▸ Provided executive support to the CEO and Board of Directors. Managed the Hospital's website and Facebook page to ensure timely updates and.

▸ Performed client intakes, recording health issues, appointments, and other critical details to ensure comprehensive care and service.▸ Implemented daily shelter operations according to the KDSB Shelter Standards guide, creating a safe, welcoming, and supportive environment for patrons.▸ Collaborated with community agencies to deliver programming and.

Kelowna, British Columbia, Canada

▸ Led office operations and managed registrations for over 1800 active members, demonstrating leadership abilities and proficiency in handling large-scale administrative tasks.▸ Delivered exceptional customer service to club members, fostering positive relationships and contributing to high member satisfaction.▸ Researched and implemented a new CRM system.

Kelowna, British Columbia, Canada

▸ Collaborated directly with the Founder of Ronin HR in sourcing and recruiting top talent for British Columbia tech start-ups.▸ Screened candidate profiles and coordinated interview schedules for British Columbia Tech companies.▸ Managed projects using LinkedIn Recruiter and maintained an organized recruitment database in Google Suite.▸ Produced.

▸ Delivered exemplary customer service, resolving complex issues within a 24-hour response time in the Zendesk system, maintaining a 91% average satisfaction rate.▸ Demonstrated strong communication and problem-solving skills in remote customer service environments.▸ Collaborated effectively with cross-functional teams to address customer inquiries and.

▸ Led a comprehensive training program for over 20 team members during the Misfit to Fossil transition, ensuring smooth integration and effective adoption of new processes and systems.▸ Conducted a thorough audit of customer support team processes, identifying and addressing weaknesses, resulting in an 18% increase in satisfaction rates and saving the team.

[Acquired By Fossil Group, Inc. For $260 Million USD]

▸ Established procedures and coordinated activities with cross-functional teams to ensure efficient operations, fostering collaboration among departments.▸ Developed and implemented strategies utilizing Signifyd SaaS to detect fraud, resulting in a significant 37% reduction in chargebacks and disputes within two months.▸ Successfully managed all Black.

Post-Degree In Business Administration, Management, Cumulative Gpa: 96/100 (A+). Dean'S List Recipient.

Activities and Societies: 1. Volunteer at Enactus - CANsave Project: ▸ Won the Regional Championship at Enactus Regional Competition in.

Bachelor’S Degree In Business Administration, International Business, Honors

Activities and Societies: ▸ Volunteered as a Research Assistant for the International Business Research Project with the University of.