Iris P. Email & Phone Number

Canada

Red Lake, Ontario, Canada

▸ Streamlined data analysis by designing key reports in RL6 Incident Management System and Surge Policy Management System. Created dashboards using Excel and Microsoft Power BI, enabling data-driven decision-making.▸ Provided executive support to the CEO and Board of Directors. Managed the Hospital's website and Facebook page to ensure timely updates and strategic communication.▸ Stepped in to support multiple departments (HR, Quality, and Risk) during organizational challenges, contributing to overall stability and efficiency.

▸ Performed client intakes, recording health issues, appointments, and other critical details to ensure comprehensive care and service.▸ Implemented daily shelter operations according to the KDSB Shelter Standards guide, creating a safe, welcoming, and supportive environment for patrons.▸ Collaborated with community agencies to deliver programming and support services, facilitating partnerships to enhance the well-being of shelter clients.

Kelowna, British Columbia, Canada

▸ Led office operations and managed registrations for over 1800 active members, demonstrating leadership abilities and proficiency in handling large-scale administrative tasks.▸ Delivered exceptional customer service to club members, fostering positive relationships and contributing to high member satisfaction.▸ Researched and implemented a new CRM system, successfully integrating over 7000 existing data and optimizing the system for improved efficiency.

Kelowna, British Columbia, Canada

▸ Collaborated directly with the Founder of Ronin HR in sourcing and recruiting top talent for British Columbia tech start-ups.▸ Screened candidate profiles and coordinated interview schedules for British Columbia Tech companies.▸ Managed projects using LinkedIn Recruiter and maintained an organized recruitment database in Google Suite.▸ Produced comprehensive salary reports by researching and analyzing tech roles and salary data.

▸ Delivered exemplary customer service, resolving complex issues within a 24-hour response time in the Zendesk system, maintaining a 91% average satisfaction rate.▸ Demonstrated strong communication and problem-solving skills in remote customer service environments.▸ Collaborated effectively with cross-functional teams to address customer inquiries and concerns, ensuring prompt resolution and customer satisfaction.

▸ Led a comprehensive training program for over 20 team members during the Misfit to Fossil transition, ensuring smooth integration and effective adoption of new processes and systems.▸ Conducted a thorough audit of customer support team processes, identifying and addressing weaknesses, resulting in an 18% increase in satisfaction rates and saving the team an average of 10 hours per week.▸ Managed troubleshooting of Misfit orders, collaborating with global teams and departments to resolve customer issues promptly and efficiently.▸ Received an Outstanding Employee rating for consistently exceeding expectations and a Fossil award for upholding company values, demonstrating dedication and excellence in customer service and leadership.

[Acquired By Fossil Group, Inc. For $260 Million Usd]

▸ Established procedures and coordinated activities with cross-functional teams to ensure efficient operations, fostering collaboration among departments.▸ Developed and implemented strategies utilizing Signifyd SaaS to detect fraud, resulting in a significant 37% reduction in chargebacks and disputes within two months.▸ Successfully managed all Black Friday orders, overseeing the coordination with fulfillment teams to ship approximately 11,000 products on Black Friday and Cyber Monday, ensuring timely delivery and customer satisfaction.▸ Advanced to Team Lead within the first four months at the company. Received three months of intensive training for systems management in the US, demonstrating dedication and aptitude for leadership and technical proficiency.

Post-Degree In Business Administration, Management, Cumulative Gpa: 96/100 (A+). Dean'S List Recipient.

Activities and Societies: 1. Volunteer at Enactus - CANsave Project: ▸ Won the Regional Championship at Enactus Regional Competition.

Bachelor’S Degree In Business Administration, International Business, Honors

Activities and Societies: ▸ Volunteered as a Research Assistant for the International Business Research Project with the University.