Iris Popa Email & Phone Number

Oradea, Bh, Ro

Oradea, Bihor, Romania

-Working in 3 shifts: Morning, Afternoon and Night-Offering live chat and email technical support for various issues: PDF upload and edit, Design studio, Guidance for plans purchase, Billing issues, Missing invoices, Custom domain set up, Automation-Using Hubspot for customer communication

Târgu Mureş, Mureş, Romania

Customer service:-Prioritising customer satisfaction: training the team through example for the importance of customer satisfaction. Documented each customer issue and its resolution-Conflict resolution: detailed discussion with the team after every conflict: what happened, what would they have done differently-The importance of active listening, empathy and adapting to customer needs-Skilled in phone and in-person customer support-Collaborated with various departments to assist customersInternal Recruiting and HR: -Conducting structured interviews + assessments and creative exercises in regards of the role -Onboarding + training for new employees -Supporting team for career development and training them for new positions-Feedbacks and 1 on 1 discussions Management: -Analysing current situation and structuring a plan for future months according to specific tasks (hirings, holidays, marketing campaigns) -Controlling the turnover rate and building a strong and stable team through respect, offering a work/life balance, support, creating a great culture and atmosphere that motivates them -Team management: delegating tasks for an organised and productive day, organised scheduling according to tasks, managing unexpected situations, creating a positive workplace, mitigating conflicts, creating a safe workplace Financial: -Experienced in creating accurate monthly financial estimates based on historical data, market trends, and upcoming events-Proficient in developing and executing action plans to achieve financial goals, such as increasing revenue or reducing costs-Led goal-setting meetings, offered weekly updates-Managing resources, hours worked by employees, to ensure optimal productivity and efficiency-Surpassed targets with minimum hours used, task prioritising & time management skillsMarketing: -Visual merchandising: identifying best sellers/key items/weather/trends -Analysing sale reports-Action plans to increase sales

Oradea, Bihor, Romania

In my role at Il Passo , I became adept at blending persuasive customer service with meeting monthly sales targets, focusing on practical results over other tasks-Transfers between stores-Online orders-Opening and closing the store -Procedure of closing the month-Cash desk -Returns-Stock organising

Oradea, Bihor, Romania

As a sales assistant at Stradivarius, I refined my multitasking and organizational skills in a fast-paced environment. Operating in a large store with time-sensitive tasks, I became adept at swiftly and accurately completing various responsibilities without the luxury of revisiting them.-Shift responsible-Cash register-Organising the stockroom-Customer service-Visual merchandising (shoes and accessories)-RFID system procedures-Shipment reception-Inventory-Transfers

Bachelor'S Degree, Psychology

Education record