Iris Rios Email & Phone Number

2101 East Jefferson Street, Rockville MD

• Executive Account Manager Public SectorAugust 2015 to Present
• Identify membership growth, retention & expansion opportunities through analysis of customer’s business objectives and their industries
• Met or exceeded assigned retention & growth targets
• Develop ongoing member enrollment strategy to achieve growth target
• Identify, capitalize and close on cross sell opportunities
• Build and maintain consultative partnerships to increase business potential

Rockville, MD

• Develop and execute client specific strategies, service action plans, and identify growth opportunities by offering plan options to help client meet their long term business objectives.
• Manage an effective relationship with the client to maximize Kaiser Permanente’s value proposition to ensure effectiveness and achieve growth and retention goals.
• Manage renewals internally to attain retention and profitability.
• Responsible for responding to complex inquires, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and service.
• Seek opportunities within assigned client accounts for expanded business.
• Conduct on-site presentations to existing clients and their employees to educate and inform.

Rockville, Maryland

Columbia, Maryland

*Handle design, implementation and administration of all types of benefits. *Project Coordination, planning and effective account management. *Establish strong working relationships with client (Human Resources staff) providing proactive and high level account development and support. *Provide education on benefits administration and policy provisions..