Responsible for leading sales effectiveness projects related to improving the productivity of sales professionals. Interfacing with various user groups ranging from Sales and Marketing to IT and other support organizations. Understanding and using the Lean Six Sigma DMAIC process to drive how sales processes should work, how to measure them, and how to fix them.

As Product Owner on Agile Scrum Development team represented the needs of the business in the effort to develop a tool which reduces time for quoting, proposing and contracting for sales professionals. Gathered and articulated requirements, prioritized and negotiated features. Collaborated with IT, product management, legal, and pricing teams. Trained and communicated changes to end users. Exceeded process improvement goal of 70% increase in Acquisition Selling Time by 7% in 2014. Sales Revenue for Acquisition Sales Professional increased from the average $1,243 per sale to $1,750 from Q1 to Q3 of 2014.

Managed and delivered all classroom and virtual, internal company Web-based training related to CenturyLink products, processes, systems and tools for regional Field Sales Organization. Proactively identified training needs and reinforcement opportunities. Incorporated instructional and performance-based methodologies to ensure the integrity of both new and existing training programs. Supported development of content, training materials, job aids, and self-paced documentation. Ensured training programs met stakeholder and learning objectives and reporting for contract compliance. Meticulously planned, coordinated, and delivered conference/special event presentations. Served as primary point of contact for all internal sales/support-related training needs.

Consulted with key decision makers in small and medium businesses. Presented products and solutions in cooperation with CenturyLink Business Partners who provide sales referrals. Acted as single point of contact for customers pre- and post-sale. One of three representatives chosen for a special retention project and for a partnership with IT consultants in SMB Nation to provide CenturyLink services to their customers.

Consulted with key decision makers in small and medium businesses. Presented products and solutions in cooperation with CenturyLink Business Partners who provide sales referrals. Acted as single point of contact for customers pre- and post-sale. One of three representatives chosen for a special retention project and for a partnership with IT consultants in SMB Nation to provide CenturyLink services to their customers.

Responsible for managing and maintaining relationship with assigned domestic and international Telemarketing vendors (Etech, Aegis, TCIM, ETelecare) to ensure quota attainment, customer retention and reacquisition. Develops partner business plans and provides product training and support. Ranked first amongst peers with an annual attainment of 161% of a quota in excess of $1,7M.

Responsible for managing and maintaining relationship with assigned domestic and international Telemarketing vendors (Etech, Aegis, TCIM, ETelecare) to ensure quota attainment, customer retention and reacquisition. Developed partner business plans and provided product training and support. Ranked first amongst peers with an annual attainment of 161% of a quota in excess of $1,7M.

Proposed, designed, sold and implemented complex telecommunications solutions for Small Business customers. Continuously exceeded quota. Coached 8 Communications Specialists. Backed up Sales Manager. Conducted Center training classes

As part of most successful Account Management team in National Accounts Division provided high level technical telecommunication designs of complex products and services. Generated and maintained in excess of $2 million in annual revenue. Evaluated the customer’s business processes. Performed analysis and implemented solutions that best met customer requirements. Prepared price quotes and contracts. Provided customer technical support and advice.