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Iris Ruby Padilla Roberts is listed as Strategic Leader | Bilingual Manager of Customer Experience and Product Tech Support@ Arrowhead | Bachelor's Degree at Arrowhead Engineered Products, a company with 121 employees, based in Boise, Idaho, United States. AeroLeads shows a matched LinkedIn profile for Iris Ruby Padilla Roberts.
Iris Ruby Padilla Roberts previously worked as Manager of Customer Experience at Arrowhead Engineered Products and Supervisor Service Operations - Medicare Advantage at Blue Cross Of Idaho. Iris Ruby Padilla Roberts holds Bachelor'S Degree, Hotel And Restaurant Management, 3.5 from Universidad De Puerto Rico.
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With over 17 years of customer service operations experience, I am a service operations expert who is passionate about delivering exceptional customer and employee experiences. I am currently the Manager of Customer Experience and Product Support at Western Power Sports (Arrowhead Engineered Products), a leading provider of powersports aftermarket parts distribution.In my current role, I oversee the functional area of customer experience, participate in process improvement initiatives, assist in the development of policies, procedures, and standards, and partner with executive leadership in producing management reports. I also provide guidance, coaching, and continuing education opportunities to my staff, and select, develop, and motivate high-performing team members. Previously, I worked as a Supervisor Service Operations at Blue Cross of Idaho, where I reduced the call handle time by 45 seconds, improved the quality of service, and monitored and evaluated the performance of the service operations professionals. I am fluent in both English and Spanish, and I have a bachelor's degree in Hotel and Restaurant Management from Universidad de Puerto Rico.
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Western Power Sports - Boise
As a Customer Experience Manager, I initially led the transformation of a team in a call center that lacked full training. Through dedicated efforts, I successfully retrained the team, enabling them to excel and meet all key performance indicators (KPIs). Building on this success, I've extended my impact by addressing issues in various departments..
United States
Led and developed a high-performing team by providing daily oversight, coaching, and training opportunities. Championed continuous improvement by participating in process improvement initiatives, implementing outcomes, and contributing to departmental policies, procedures, and workflows. Ensured operational excellence by monitoring performance metrics.
Meridian, Idaho
Led and coached blended Service Operations teams to achieve established goals, while ensuring adherence to company policies and regulations. Utilized customer feedback and call monitoring to identify areas for service improvement and implemented a successful call time reduction plan, decreasing handle time by 45 seconds within 60 days. Promoted a culture.
Puerto Rico
As a Training Specialist, I thrived in a fast-paced environment, delivering diverse training programs to new hires and existing employees across the US. I championed learner success by fostering high-quality training outcomes, collaborating with Operations for onboarding, and analyzing data to identify and address performance gaps. My proactive approach.
Puerto Rico
Thriving Customer Service and Sales Representative consistently exceeding sales goals. I excelled at providing exceptional client experiences through issue resolution and strategic cross-selling opportunities. Additionally, I leveraged my expertise to become a sales champion, offering valuable peer-to-peer feedback and subject matter knowledge to new hire.
Other employees you can reach at arrowheadepinc.com. View company contacts for 121 employees →
Nichole Webb
Colleague at Arrowhead Engineered Products
Johnson City, Tennessee, United States, United States
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IN
Iván Navarro Andreo
Colleague at Arrowhead Engineered Products
Totana, Región De Murcia, Spain, Spain
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CC
Collin Clovis
Colleague at Arrowhead Engineered Products
Boise, Idaho, United States, United States
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BM
Bill Marcum
Colleague at Arrowhead Engineered Products
San Francisco Bay Area, United States
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SC
Stephen Cranney
Colleague at Arrowhead Engineered Products
United States, United States
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CH
Cj Hunter
Colleague at Arrowhead Engineered Products
Franklin, Kentucky, United States, United States
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MD
Mark Davis
Colleague at Arrowhead Engineered Products
Johnston, Iowa, United States, United States
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RM
Rich Mitchell
Colleague at Arrowhead Engineered Products
Cincinnati, Ohio, United States, United States
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SM
Scott Mackay
Colleague at Arrowhead Engineered Products
Bloomingdale, Illinois, United States, United States
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BM
Bill Marmaduke, Mba
Colleague at Arrowhead Engineered Products
Greater Phoenix Area, United States
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Activities and Societies: Student Council
Quick answers generated from the profile data available on this page.
Iris Ruby Padilla Roberts works for Arrowhead Engineered Products.
Iris Ruby Padilla Roberts is listed as Strategic Leader | Bilingual Manager of Customer Experience and Product Tech Support@ Arrowhead | Bachelor's Degree at Arrowhead Engineered Products.
Iris Ruby Padilla Roberts is based in Boise, Idaho, United States while working with Arrowhead Engineered Products.
Iris Ruby Padilla Roberts has worked for Arrowhead Engineered Products, Blue Cross Of Idaho, and Citi.
Iris Ruby Padilla Roberts's colleagues at Arrowhead Engineered Products include Nichole Webb, Iván Navarro Andreo, Collin Clovis, Bill Marcum, and Stephen Cranney.
You can use AeroLeads to view verified contact signals for Iris Ruby Padilla Roberts at Arrowhead Engineered Products, including work email, phone, and LinkedIn data when available.
Iris Ruby Padilla Roberts holds Bachelor'S Degree, Hotel And Restaurant Management, 3.5 from Universidad De Puerto Rico.
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