Iris Schöldström Email & Phone Number

Stockholm, Se

Akalla

• Acting as head leader for 5 day long youth climbing camps • Conducting group climbing and belaying courses for up to 30 students per session• Creating a safe and inclusive space for students to share their goals, needs, and fears• Providing thoughtful feedback to help students excel in their physical, technical, and mental climbing abilities

Stockholm, Stockholm County, Sweden

• Utilizing CRM software “BRP” to manage client relations, account details, and carry out point of sale functions• Managing customer phone and email communications• Multi tasking between in-person customer service, climbing equipment sales, and scheduling client courses

Nacka, Stockholm County, Sweden

• Provided full time comprehensive assistance to a wheelchair bound client with cerebral palsy, autism, and ADHD• Managed client’s medical, personal, and professional schedule to guarantee that they met their obligations• Assisted client with creative problem solving to overcome stressful daily issues and provide a calm source of support• Administered 24-hour support when necessary to ensure the health and safety of my client

Kungsgatan 4A Stockholm

• Provided custom tailored sales service to successfully identifying and fulfill customer product needs• Supported daily store operations including customer service, inventory management, and gear rentals• Designed visual merchandising to create unique and eye catching inventory and window displays• Attended educational workshops on visual merchandising and sales techniques

Dalarna County, Sweden

• Worked as a waitress in a ski resort during peak season• Welcomed guests, served food, and maintained a clean environment• Operated the cash register and balanced the cash drawer at the end of each shift• Recognized by senior leadership for outstanding customer service actions

Stockholm, Stockholm, Sverige

• Made and served juices, smoothies, and health shots• Greeted and served guests at the counter• Trained new employees

Stockholm, Sverige

• Planned and coordinated children’s group ski lessons with the instructor team• Taught beginner level ski techniques

Education record

• Studied intermediate climbing, surfing, dance, music theory, piano, and photography • 4.0 GPA

Vocational Degree, Adventure Tourism

• Three-year education developing outdoor leadership skills and business knowledge of adventure tourism • Trained in nature guiding.