Key accomplishments:• Spearhead a 20% cost reduction by leading in-depth analyses for business restructuring project to improve performance, increase business optimization and profitable return.• Applied the principles of lean operations management to sustain more than RM250,000 revenue in a year through harvesting hundreds of customer feedback and employee ideas, turned-around the business, resulting positive customer relationship and profitable since then.• Involved in designing a new organizational frameworks and managed the change process to improve the school operation productivity and efficiency by 80%.• Identified operational and financial crisis at 3 outlets through data collection and analytical approach to turn around the business.Key Responsibilities:• Reported directly to Group Operation HOD, responsible for planning, trainings, directing and managing the performance of all centres' operations. Identified and developed new leaders. • Overseeing the team of operations from 21 outlets with more than 260 staff and 1850 students to ensure seamless operations of high efficiency and effectiveness with periodic auditing.• Ensured precise execution on strategic plans, policies, competency frameworks, KPIs and SOPs and followed full compliance with regulatory requirements. • Computed years of outlet expansion plan information, delivered transformational input and turnover forecasting to collaborate with various departments such as Finance, HR, Curriculum, Marketing, as well as satisfying the needs and wants of customers. • Equipped as a module developer cum trainer of operational management to provide leadership for centres' operations.

Key accomplishments:• In 2018, expanded and established 3rd Kindergarten School rebranding project at 1 million+ that empowered by CEO.• Successfully achieved 95% enrolment rate of 160 students in the first year of operating and grew a team up to 16 people.• Selangor - Melody The Cube, Puchong outlet successfully generated more than RM600,000 profit in a year. Key Responsibilities:• Set up organizational strategies, operational efficiencies, directed intersection of operations, HR, marketing and finance to ensure that the business development process is optimized. • Implemented the talent management strategy to ensure the business runs effectively and efficiently in the first 6 months.• Managed business recruitment, revenue, profit target and monitored banking and payment flow.

Key accomplishments:• In 2016, established 1st Kindergarten School rebranding project in South Zone of Penang, empowered by group shareholders.• In 2017, established 2nd Kindergarten School rebranding project at 1 million ringgits in North Zone of Penang, empowered by group founder and chairman.• Achieved the 90% enrolment rate with 120 students in the first operational year. • Penang - Melody Bayan Baru outlet successfully generated more than RM200,000 profit in the year. Key Responsibilities:• Held key role as the main operation executive of 6 Outlets (MLC, IP, CRC, JI, MRU, MBB). • Provide training to outlet managers and principals to improve the overall operation performance effectively and efficiently. • Contributed insights and directions as Operation Lead of school restructuring support team to improve outlet performance and productivity level.• Trained to develop company SOP, KPI and Operational Competency Framework System.• Corporate Training Member of Melody Management Consultancy.

 Melody Learning Centre (Subsidiary Company)Key Achievements:• Established a centre by providing a supportive leadership environment for all stakeholders. • Collaborated with local government schools to organize school holiday camp for more than hundreds of students. • Generated RM 10,000+ net profit from organizing 2-day camps for 80+ students.Key Responsibilities:• Led the team in rebranding Sarjana primary tuition centre to Melody Learning Centre. • Managed and retained the business revenue and profit at its optimum point.

 Sarjana Primary Tuition Centre (Subsidiary Company)Key Achievements:• Successfully turnaround and increased 75% of business revenue and profit in a year.Key Responsibilities:• Take over a financial loss centre to rebuild the customer satisfaction and increase the retention rate of customers.• Recruited, enrolled and trained new teachers and staffs.• Reviewed and improved operational functions and standard procedures to ensure better efficiency and effectiveness.

 iScore Learning Centre (Subsidiary Company)Key Achievements:• Established a new outlet of iScore Secondary Tuition Centre. • Accomplished the highest record enrolment of 120 students.• Achieved annual profit more than RM150,000. Key Responsibilities:• Managed business efficiency, revenue and profit.• Dealt with customer service and relationship.• Provided leadership training to teenagers.

Key Achievements:• Developed and produced new syllabus content for Nursery Books to the group of outlets.Key Responsibilities:• Provide training resources to the Nursery class teachers.• Assisted the head of curriculum in research and development to reformulate the 20-year-old curriculum syllabus, consolidating and revising the teaching information with an aim on standardizing the syllabus to address latest education's requirements.

Key Achievements:• Great parent satisfaction scores of 80% in overall.Key Responsibilities:• Assisted class teachers to take care of student's needs.• Provided character building module to both Nursery and Kindergarten students.• Organized co-curriculum activities to improve parenting.