Iris Thompson Email & Phone Number

Rosemead, Ca

Pasadena, Ca

Administrator for company’s learning management system (Skillsoft). Create, manage content and reporting on the learning management system. Provide technical support and training to users, company-wide (15,000+), for Performance and LMS system. Work with vendors, internal IS department, and other resources to resolve system issues.Create and make recommendations for strategy, procedures and process improvements to meet training needs.Partner with business unit leaders and subject matter experts to ensure a current understanding of business processes and training needs.Advise and assist staff in best use of educational media and technology tools to enhance instruction and create new learning environments.Develop training manuals, job aids and presentation materials for Instructor Lead and online training.Experience collaborating with management on programs and initiatives that meet strategic goals.Backup Instructional Designer using Articulate Storyline and Captivate.Experience developing internal development programs with a focus on high potential employees.Managed several training initiatives through design development, implementation, and evaluation phases.

Irvine, Ca

• Reported directly to the CIO, with the primary responsibility of developing business processes and requirements and translating them into specific software requirements. Major accomplishment was developing the criteria for the CRM system used by the sales force. Supervised staff of administrative professionals.• Conducted research and analyzed statistical and other data; reported on and made recommendations on administrative, operational and human resources problems, policies and procedures.• Responsible for the overall health and maintenance of the Learning Management System (LMS) used by internal and external customers (5500 users), for the entire company, including India. Solely supported the LMS in a help desk-like format.• Delivered online and in person training courses.• Created and edited Learning Center's web pages to reflect current information, such as class records, directions to onsite training locations, etc.• Supported Sales staff with contracts and request for proposals (RFP) and request for information (RFI).

Extensive knowledge of the Pathlore/SumTotal LMS (Learning Management System)Knowledge of HTML and SharepointConstantly review data to ensure it is being updated properly by end users; clean data when necessaryBack up the databases and regularly practice recoveryDesign training curriculum for internal applications/systemsUpdate training periodically and with upgrades/updates & process changesKeep up to date on technology and process industry options and methodologiesCommunicate with site users, management and IT as necessary to maintain high standards.Respond to operational issues, analyze problems, and make recommendations as necessary.Act as a liaison between users, site management and IT.Manage user accounts and access rightsTest and deploy application updates/upgradesUnderstand business processes and ensure that application is best providing support for business needs.Install new software releases, system upgrades and installs patches and resolves software related problems.

Delivered internal training once a month to sales staff. Wrote and edited tech support product articles, documentation, Power Point presentations, and training materials. As a result, the sales staff was fully educated on the online sales tool (CRM) so they could effectively report and track sales activity.Ensured that end-users were appropriately trained in the use of Marketing/Sales technical systems.Project-manager for technical systems efforts within the Marketing/Sales department(s), ensuring completion under budget and on time.Documented and published Marketing/Sales based technology projects.Identified opportunities for process improvement and facilitation using technology.Partnered with business unit leaders, ensuring a current understanding of business processes and issues.Primarily represent the interests of the Marketing systems support process in strategic IT planning. Secondarily, represent the interests of the Sales systems support process in strategic IT planning.Consider other Eclipsys systems when evaluating new Marketing technical systems. Ensure, when possible, that Marketing systems interface with existing Eclipsys sales/support/finance systems. Ensure that all configuration changes and updates are appropriately tested prior to implementation in the production environment.

Supervised and coordinated daily workflow of department in accordance with established policies and procedures; set priorities to meet calendar deadlines. Hired, supervised, trained and evaluated clerical staff; determined work assignments and work schedule; assessed needs for additional staff and made recommendations to Regional President. Coordinated administrative support for professional staff, and adjusted clerical assignments to accommodate priority needs. Reviewed department administrative policies and procedures for efficiency and effectiveness and recommended improvements; interpreted and implemented policies and procedures. Coordinated high profile Sales Events of over 1000 attendees. This included selecting location, audio and video setup, menu, and agendas.Assisted in preparation of fiscal reports, developed monthly calendar, and coordinated timely input of computer data.

Master’S Degree, Negotiation, Conflict Resolution & Peacebuilding

Activities and Societies: Volunteer mediator with the Los Angeles County Department of Consumer and Business Affairs.The Master's program.

Bachelor'S Degree, Applied Studies -Interdisciplinary Emphasis, Communications Minor, Csudh Applied Studies Department Honors

Activities and Societies: ASTD, SHRMPractical applications of management/leadership, organizational behavior, marketing, industrial.

Associate'S Degree, Business Administration, Management And Operations