Iris Tugender איריס טוגנדר Email & Phone Number

Herzliyya, Tel Aviv, Israel

Tel Aviv Area, Israel

-- Directed, supervised, trained and mentored technical officers in the tailoring and implementation of customer support. Created procedures and templates for effectively handling escalations from initiation till RCA creation.-- Hands-On troubleshoot and resolved complex issues by analyzing application, environment and system factors including domains, servers, security, Active directory, OS, storage, virtualization, networks, and more.--  Planed, Designed and O&Md organizational IT infrastructure including the maintenance of Virtual servers, Storage devices, office365, SharePoint, Azure, Active directory, backup systems and more.-- Analyzed workflow and support processes to identify deficiencies and led efforts in defining solutions to ensure efficiencies and improvement to the organizational support model.--Lead enterprise technical support and application development projects with multi-disciplinary and geographically dispersed teams, coordinating activities, tracking progress and defining roll-out strategy using Agile and PMbok methodologies to utilize advantages of both practices.-- Developed relationships and sustained networks with international colleagues and stakeholders as well as worked closely with regional and global SMEs and management to plan and execute projects and set priorities based on organization requirements.--Managed, led and formally assessed performance for Multi-Disciplinary and multi-functional teams.-- Manage the work of IT technical team and server as an adviser for the OSE occupational council to define the role of the technical and development workforce.

Tel Aviv

-- Troubleshoot and fix technical issues on Operating Systems, Security Permission and user management, System Management, Software, Configurations, Network, VMware, and more.--Serve as a knowledge hub on applications and products features. Provided mentoring, guidance and support to customers, users and technical officers on tools, workflows, processes, and application's management, Inc. managing and maintaining a technical Knowledgebase.-- Lead applications requirements process, Analyze, define and translate into application features, user stories and acceptance criteria. Wrote complex design documents both technical and conceptual. -- Designed, developed, and deployd new Web applications. -- Provided mentoring and guidance to peers, users and management.-- Advised on the technical occupational council conveying occupational views, concerns, and historical context to shape the strategic direction of the technical workforce

Tel Aviv Area, Israel

-- Managed installations, operations, configuration, and maintenance of Enterprise IT computer systems including network, desktops, peripherals, applications, operating systems, security, storage systems and cloud environments, Virtual servers and more.-- Manage systems and access Provide user support on technical systems and applications.-- Configure and maintain data collection and web scraping tools and support data analysis activities-- Managed Data recovery and integrity, including the maintenance of security and access control of global and local systems-- Oversaw acquisition processes for engineering requirements; Conducted quality assurance on contract requirements and deliverables.

Israel

--Full Responsibility of corporate mail and applications servers and clients -- Maintain network infrastructure, Mail and application domains, databases, security and access control Support users, provide end user training, service and support.--Explore, research, install and implement new Lotus technologies –iNotes, Mobile Clients applications (DOLS), SSL, SameTime, fax server and more.

Israel

-- Managed installations, upgrades and O&M to Lotus infrastructure, servers and clients, including security, configuration, performance, backup and recovery, etc.-- Accountable and responsible for company's servers and infrastructure worldwide (Asia, America, Europe branches).-- Provided service and support to end users on NT systems, applications and network.-- Explored, planed, installed and implemented new technologies

Psychology

Certified Java Oo Programmer, Computer And Information Sciences And Support Services

Systems And Networks Technician, It