Iris Vanhemert Email & Phone Number

Los Angeles County, California, United States

Los Angeles Metropolitan Area

Achieved optimal employee performance: Coordinate, monitored, and evaluated the work of 38 employees, resulting in enhanced productivity and efficiency across two high-traffic courthouses.•Improved customer service resolution: Investigated and resolved customer service needs and complaints by actively monitoring the unit complaint portal, leading to increased satisfaction and positive feedback•Conducted monthly staff update meetings to ensure effective communication and alignment of goals•Successfully managed remote interpreter operations: Collaborated with the project management team for remote interpreter operations on platforms such as LACC, Teams, and WhatsApp, contributing to seamless communication and interpretation services•Streamlined onboarding processes: Interviewed employee candidates and provided comprehensive onboard training for new hires Training and Mentorship: Successful collaboration on projects, including extensive training of employees and effective handling of provisional qualification proceedings•Problem Solving and Research: Researched and evaluated resources to propose a simultaneous interpretation platform, contributing to the efficiency of virtual court proceedings•Cross-Assignment Project Management: Collaborated to resolve major issues, avoided grievances, and contributed to more efficient processing of compensation claims