Iris Wall Email & Phone Number

Greenville, SC, US

-Enhanced customer satisfaction by addressing and resolving complexinquiries in a timely manner.-Developed strong relationships with clients through empatheticcommunication and genuine concern for their needs.-Assisted customers in navigating online resources, guiding them towardself-service options when appropriate for quicker resolution.

Assisted staff with resolving complex customer issues and implementingtargeted solutions.Cross trained in multiple departments to process customer service requestsvia phone support, email support or live chat when needed.Documented customer correspondence in CRM to track requests, problemsand solutions.Properly diagnosed customer needs and proactively.

Deerfield, IL, US

Demonstrated strong leadership skills in managing front end of the storeDisplayed analytical skills in making recommendations on overall operationsExhibited innovative approach in improving store sales and profitabilityShowcased problem-solving skills in handling cash drops and providing change to cash registersMade significant impact by taking over.

Demonstrated excellent communication skills, both verbal and written, in order toeffectively interact with customers.Handled customer complaints and inquiries in a courteous and efficient manner.Provided exceptional customer service to ensure customer satisfaction.Maintained a high level of professionalism when dealing with difficult customers.

Framingham, MA, US

Spearheaded tech services at Staples, fostering a collaborative retail environmentDelivered top-tier customer service, prioritizing customer needsBoosted tech sales through strategic product promotionLed a dynamic team, driving tech-focused retail performance

Department Supervisor/Service Manager/Department Manager across multiple areas in the store.Possessed broad product knowledge, engaging associates and customers across departmentsOccasionally opened or closed the store, serving as manager-on-dutyLeveraged problem-solving skills to meet the demands of the store

SOS/Credit Coordinator, July 2010 - July 2011Customer Service Associate, April 2010 - July 2010Delivered superior customer serviceAssisted each customer with enthusiasmFollowed up on special order salesEnhanced customer satisfaction through supportive interactions

Plano, Texas, US

Pricing Team Leader, June 2002 - February 2004Sales Associate, January 2001 - June 2002Spearheaded pricing accuracy initiatives, ensuring sign, ad, and point-of-sale prices alignedConducted daily departmental price audits to maintain pricing integrityManaged all aspects of signage, price alterations, and markdownsLed inventory management efforts.