Iris Brown Email & Phone Number

Burlington, North Carolina, United States

Richmond, Virginia, United States

Responsible for developing and maintaining client relationships for the sale of HPS products and services, including facilitating face to face interaction with customers and traveling within a defined geographic territory. Maintain extensive pipeline through cold calling to ensure reoccurring new revenue to meet monthly quota.

Develop new merchant processing relationships while introducing technology solutions through financial center referrals. Maintains a strong pipeline for new revenue growth ensuring monthly goals are met in assigned market.

Richmond, Virginia Area

Responsible for developing and maintaining client relationships for the sale of HPS products and services, including facilitating face to face interaction with customers and traveling within a defined geographic territory. Maintain extensive pipeline through cold calling to ensure reoccurring new revenue to meet monthly quota. Heartland is the 5th largest credit card processor in the United States and the 9th largest worldwide!

Developed new merchant processing relationships through prospecting and cold calling potential clients through external sources such as association relationships, centers of influence and vendor relationships. Maintained a strong pipeline for new revenue growth ensuring monthly goals were met in assigned market. Consistently exceeded company’s expectation in revenue. Assisted market banking centers in attaining record high in merchant services.

Owned & managed 30 minute workout facility for women.

Managed & provided on-going training to a staff consisting of 7 to 10 advertising consultants ensuring all deadlines and quotes were met.

Provided initial sales training to new hires as well as existing marketing consultants to sell yellow page advertising, internet advertising and direct mail.

Provided marketing consultation for medium to large size businesses introducing advertising strategies while proving value. Practiced excellent time management ensuring multiplle daily assignments and goals were met. Consistently ranked in the top 10% company wide.

Provided technical support and training to sales teams to assist in qualifying customers ensuring efficient and effective VoIP service. Managed accounts during installation and thereafter. Worked closely with Sales Groupto effectively emplement service in a timely manner requested by customers. Scheduled technicians for all installs and repairs to ensure quality customer satisfaction. Proactively followed up wth customers to monitor service performance.

Evaluated the needs of small to medium size businesses to effectively set up dial tone lines. Utilized various systems such as ExpressTrack, SOACS & BOSS. Provisioned orders for accuracy, verifying switch (5ESS, 4ESS & Seimens) capabilities. Troubleshoot line features per customers request; determine if a technician is required at the premise.

Richmond, Virginia Area

Supported the Business sales team and CLEC customers to insure quality service. Coordinated the conversion for local dial tone, long distance and internet services.

Coordinated the activation of new and existing local telephone service. Worked closely with Provisioning and Translations guaranteeing efficient quality service. Acted as a liaison between the Local Exchange Carrier and MCI Worldcom. Trained and directed a staff of up to 11 members setting up and validating new commercial accounts to ensure optimal customer satisfaction.

Maintained existing accounts while opening new business for long distance telephone service in the Greater Richmond area. Consistently placed in top 10 of over 150 sales representatives.

Directed and assisted a staff of 20 in resolving a high-volume of customer inquiries over the telephone. Trained employees on products to ensure quality service is provided.

Information Services

Education record