Iris C. Email & Phone Number

Burnaby, British Columbia, Canada

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals- Trained new team members with positive reinforcement and encouraging coaching- Explained beverage preparation and to help customers choose ideal items- Coffee master certification in progress- Obtained Barista Champion 2nd place in the district

Vancouver, British Columbia, Canada

- Adjudicate new and ongoing Short Term Disability claims by reviewing contractual provisions, medical, functional and occupational information- Conduct functional interviews with plan members- Review appeals and investigate information that may be missed- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing- Ensure seamless transitions between STD and LTD- Identify and assess non-medical factors that may influence the claim to positively impact recovery and resolution of the claim- Communicate effectively with plan members, employers and other third parties- Communicate with physicians and treatment providers to obtain, clarify and communicate medical and treatment related information- Communicate with lawyers as required for legal matters including subrogation claims- Improved the disability case management process by streamlining documentation and communication procedures

Vancouver, British Columbia, Canada

Responsible for the full cycle recruitment of tutorsDeveloped business processes and standards that delivered revenue goalsDrafted contracts and job description/ postings and managed contract negotiationsManaged a business with $10,000 - 15,000 monthly salesAnalyzed and resolved problems and client concernsObserved each employee's individual strengths and provided feedback to improve areas of weakness

Vancouver, British Columbia, Canada

- Processed Short Term/ Long Term Disability and Waiver of Premium claims- Adjudicated non-complex STD claims and ongoing LTD claims- Issued information requests and overpayment letters- Communicated with employers, physicians, WCB, and CPP for missing information- Calculated and issued benefits- Handled confidential information in a secured office

Vancouver, British Columbia, Canada

- Recruited new staff, process new job postings and generate offer letters using e-Recruit- Managed all aspects of on-boarding processes for new employees (orientations, computer accounts/ emails/ phone set ups, new employee information packages, keys and alarm requests)- Coordinated performance reviews and termination activities- Managed and update employee databases, email distribution lists, and online directory- Keep track of vacation and sick leave using a program to ensure accuracy- Prepared reports and documents as required- Ensured long term projects are up to schedule- Maintained a rapid response rate for staff inquiries- Developed, maintained and improved processes and procedures as required

Human Resources Management Certificate, A

Bachelor'S Degree, Math, Statistics