Iris Fitzek Email & Phone Number

Bucharest Metropolitan Area

- Monitoring and reporting on projects' milestones and progress (budget, forecast, actuals, resources, risks, alerts)- Collecting and calculating data for portfolio KPIs- Performing data analysis- Creating reports based on the stakeholders' needs (internal/external)- Managing the internal PM tool used to track Projects, Tasks and Resource Allocation- Planning and conducting the End of Month Closing activities and reporting- Checking and preparing timesheets for the billing processSystems used:- Clarity- JIRA- MS Office

Bucharest, Romania

- Managing new and existing clients, by assessing their online presence and ensuring the implementation of brand e-comm assets and Commercial Policy- Developing client plans, promotional plans and the necessary communication materials- Forecasting- Working closely with marketing agencies to develop brand materials and create POs with the necessary documentation required by the financial department- Ensuring that important data is registered into Microsoft Navision1 system

Bucharest, Romania

- Creating customer profiles and developing customized action plans for the sales representatives- Prepare CRM set2sell reports- Resolve Key Accounts issues regarding deliveries and returns- Processing invoices

Bucharest, Romania

• Customer Care for Airbnb - Spanish and English market• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service• Applying the company's highly professional standard workflows and procedures, as well as its mission and vision• Investigated and resolved customer inquiries and complaints quickly.Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies

Groningen, Netherlands

I have conducted various team projects in the university curriculum, for companies such as IKEA, Embrace SBS - online business platform, and Energy Challenges, an international energy sustainability programme.

Groningen, Netherlands

Bachelor Thesis Internship, focusing on introducing the energy-sustainability programme to UK's primary schools. I was in charge of researching the UK market and finding the best communication approach for engaging primary school teachers and their pupils in the Energy Challenge International programme.I created a story board which represents the basis for an introductory video that has the aim of persuading teachers into educating their pupils about energy sustainability methods.

Bucharest, Romania

Intern within the marketing department, shopper marketing section.My activities were related to Burn, the energy drink belonging to Monster Beverage Company, for which CCH is the bottling partner.I was in charge of developing a national promotion campaign, working with an advertising company in London for producing the communication materials.

Bucharest, Romania

Bachelor'S Degree, International Communication In Business, Marketing Major, 8.0

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

I conducted my Erasmus exchange at the University of San Pablo in Madrid, Spain. The ares of study are marketing, management.

International Business And Management Studies

Activities and Societies: ESN activities I did not continue with the study because it did not suit me; it was a period in which I realised.

Baccalaureate, Natural Sciences