-eLearning + Activations: Organized and coordinated virtual and live events, managing event budgets and logistics to ensure seamless execution and participant engagement.-Peer Training Support: Recruited, oriented, and trained peer partners, enhancing community partnerships and driving grassroots marketing efforts. Increased social media engagement by 70% through targeted strategies and community-driven content.

- Spearheaded onboarding and training for new school districts, achieving comprehensive service adoption with an 85% effectiveness in monitoring student attendance and academic progress.- Fostered strong customer relationships and collaborated with the sales team to align service delivery with client needs, driving over 80% account renewals and enhancing satisfaction and retention.- Initiated and executed strategic implementation plans tailored to client goals, facilitating measurable educational outcomes.- Developed and refined educational content and training programs, enriching the tutoring services and contributing to the broader company mission.- Utilized data analysis to provide actionable insights to clients, driving decisions that enhanced service utilization and effectiveness.- Proactively engaged with clients through multiple channels, securing service renewals and expanding offerings, contributing to sustained revenue growth and customer loyalty.

- Converted 85% of a large volume pipeline to qualified leads for primary account executives- Support Account Management in addressing school needs/asks through facilitating calls- Assisted in identifying areas of improvement in lead lists with team members by creating scripts - Initiate conversations with school and district administrators via phone and email to drive high-quality meetings for AEs

- A caseload manager that used research based practices to support a diverse group of learners by building relationships with students, families, and team members to meet student education goals. - Job training preparation and mentor for a caseload of 13 students - Plan, execute, manage, and facilitate trainings with a goal of optimal engagement by 85% for students and staff virtually and in person- Collaborate with a diverse team & ensure quality work and success for diverse learners- Identified opportunities for improvements in current training program/team and provide solutions for growth

- Consult and maintain open communication with all personnel to identify the needs of students- Supervise para educators and provide on site training for best practice- Conduct and review performance evaluations- Record and file assessment reports

- Collaborated with parents, school personnel, and community stakeholders to resolve concerns and requests- Managed a team of employees to ensure best practice while conducting evaluations based on job performance- Facilitated professional development training's presenting federal and state-wide policies, research based interventions, and assessment reports- Created and filed assessment reports of student progress using qualitative and quantitative data tracking

- Organized and scheduled meetings, outings, and community outreach- Designed and implemented filing systems of assessment reports, worksheets, and financial budgets- Answered phone calls, responded to emails, and greeted incoming visitors- Updated employee records and job assignments

- First point of contact for clients; answer and direct phone calls; resolve questions and concerns- Organize and schedule appointments- Process and submit sensitive information, invoices, and expense reports-Scan and store client information, printing, faxing and mailing