Iris Gaton Email & Phone Number

Grand Rapids, Michigan, United States

As a Customer Service Specialist (CSR) I am the inside communication link between the company and its customers. I assists customers, both on the phone and through written correspondence, with orders, ship dates, expedite requests, complaints, and questions. In addition, I maintain neat, timely and orderly paperwork and assists the regional sales managers.

Grand Rapids, Michigan

9 Years of work experience in the LATAM market. I have established a good relationship with Account Managers as well as Hotel’s Partners and peers and other internal departments. My main responsibilities include but not limited to:Positively impact cash flow by ensuring the accurate and timely processing of payments received by bank transfers and credit.

As a Senior Customer Service Rep I train, coach and mentor for 5 CSR as well as maintained my responsibilities as a sales coordinator assisting the Account Managers in the Latin America region with orders, shipping, providing Customs documentation and any other sales or technical issues. Handle all domestic and international customer service inquiries from.

Customer service Bilingual Team LeaderSupervised a team of 14 bilinguals CSR. Assist and coach CSR’S through telephone transaction. Provide feedback, coaching and counseling relative to quality of work performed. Analyze data and provide comprehensive reports to management on a regular basis on productivity and work statistics.