Iris Claudia Giaggiolo Email & Phone Number

Milan, It

Milano, Lombardia, Italia

Associate Lawyer - Compliance Department (Data Protection, Cybersecurity and Corporate Criminal Liability). • Corporate Compliance: perform Risk Assessments, Gap analysis and outline mitigation actions to create compliant Organisational Models under the Legislative Decree n.231/01 on corporate criminal liability. Draft of procedures and policies regarding Anti-bribery/Anti corruption (ISO 37001), Antitrust, H&S - Health and Safety (ISO 45001), Quality management systems (ISO 9001) and Whistleblowing. Support clients in submitting AML reports. Qualified Auditor under ISO 19011.• Trade Compliance: provide legal guidance to clients in submitting requests for Dual Use export licences under both the Reg. EU 2021/821 and the italian Legislative Decree n. 221/2017. • Data Protection: development and implementation of robust data protection policies and procedures, including drafting and reviewing privacy notices, Impact Assessments (DPIA), Data Processing Agreements (DPA), Legitimate Interest Assessments (LIA) both in the Italian and Swiss markets for multinational companies. • Cybersecurity: draft appeals before the Banking and Financial Ombudsman (ABF) for disputes related to cyber frauds.• Draft and review agreements and other legal documents, ensuring compliance with data protection laws, cybersecurity standards, and corporate best practices.

Milan, Lombardy, Italy

Trainee Lawyer in a law firm specialising in both civil and criminal litigation.• Extensive Legal Research and Documentation: Demonstrated proficiency in conducting thorough legal research, drafting various legal documents, and meticulously preparing case files such as writs of summons, entries of appearance and third-party notices. Worked closely with senior lawyers to ensure accuracy and adherence to legal standards.• Client Meetings and Legal Advice: Actively participated in client meetings, providing well-informed legal advice and guidance. Assisted experienced lawyers in offering valuable insights and support to clients.• Courtroom Experience: Developed a solid understanding of courtroom procedures and dynamics by observing seasoned lawyers during court proceedings. Acquired practical knowledge, sharpened observational skills, and gained exposure to courtroom advocacy.

Rome, Latium, Italy

Trainee Lawyer in a reputable IP law firm.• Extensive Legal Research: Conducted detailed legal research, exploring complex intellectual property (IP) subjects. Prepared comprehensive IP legal opinions by meticulously analysing intricate matters and providing well-founded recommendations based on thorough examination.• Case File Drafting: Demonstrated adept drafting skills by meticulously preparing case files. Developed effective solutions for legal challenges, addressing IP-related issues while offering insightful advice on associated risks and their potential impact.• Assisted clients in trademark availability searches, filing and registration.

London, England, United Kingdom

Project Manager in the legal translation department, overseeing strategic accounts including Scania, Netflix, Nike, and Google.• Project Management: Demonstrated strong project management expertise by successfully overseeing the complete life cycle of multiple legal translation projects in a dynamic and fast-paced environment. Collaborated effectively with virtual teams spanning different geographical locations, ensuring seamless coordination and delivery of high-quality results.• Risk Management: Utilised proactive risk management techniques to identify and meticulously analyse potential risks throughout project execution. Implemented effective strategies to mitigate risks and ensure project schedules were met, consistently exceeding stakeholders' expectations.• Cost Management: Displayed strong financial acumen by forecasting project costs and diligently monitoring budgets throughout the project life cycle. Strategically aimed for high mark-ups to optimise profitability while ensuring client satisfaction and value delivery

London, England, United Kingdom

Sales Associate in a tech start-up specializing in short and mid-term rental management across Europe, the Middle East, and Asia.• Account Management: Cultivated strong client relationships through effective communication, negotiation, and understanding of client needs. Actively built rapport and trust with customers, resulting in increased customer loyalty and satisfaction.• Strategic Planning: Devised and implemented tailored strategies to maximize lead conversion rates, leveraging knowledge of property characteristics and customer preferences. Analysed market trends and competitor activities to identify opportunities for growth and optimise sales performance.• Cross-Functional Collaboration: Collaborated with diverse teams, including interior design firms and cross-functional project teams, to develop and launch a successful refurbishing service. Acted as a key liaison, coordinating efforts and ensuring seamless execution of projects.• Market Analysis: Monitored industry trends, and analysed customer feedback to inform commercial strategy and enhance the company's competitive positioning. Utilised insights to adapt services, pricing, and value propositions to meet changing market demands.• Results Orientation: Demonstrated a goal-oriented mindset, consistently exceeding sales targets and driving revenue growth. Monitored and analysed sales metrics to evaluate performance and identify areas for improvement.

Milan, Italy

Trainee Lawyer in the legal office, actively involved in IP Law cases and debt collection disputes.• Intellectual Property Management: Assisted in managing diverse intellectual property cases, including trademarks, licensing, and royalties. Drafted precise legal documents for trial proceedings and meticulously collected and organised evidence to support legal arguments.• Legal Framework Preparation: Prepared comprehensive legal frameworks by translating and analysing relevant evidence, such as contracts and emails. Collaborated with clients' legal teams to facilitate mediation or arbitration procedures, ensuring effective resolution of disputes.• Financial Analysis and Debt Collection: Analysed the company's balance sheet to identify potential financial risks and managed debt collection operations under tight deadlines. Implemented strategic measures to prevent irreversible financial losses, monitoring incoming payments and identifying at-risk and insolvent customers.• Negotiation and Payment Planning: Employed strong negotiation skills to establish payoff deadlines and customised payment plans, aiming to avoid legal actions, associated costs, and optimise the repayment rate from debtors.Relevant Projects:Successfully managed debt collection operations for outstanding invoices totalling over £1 million, adhering to tight deadlines and safeguarding the company from significant financial losses.Coordinated the collection and translation of evidence from English and French in non-conforming output disputes, ensuring accurate representation of facts and supporting the resolution process.

Milan, Italy

As a Market Research Analyst, my focus was on commercial and marketing campaigns, with a strong emphasis on qualitative analysis.• Data Quality Control: Conducted rigorous quality control and accuracy checks on data derived from consumer research surveys, mobile applications, and employee feedback. Ensured the reliability and integrity of data through meticulous review processes.• ROAMLER Marketing Surveys App: Played an integral role in the management of the ROAMLER marketing surveys app. Responsibilities included uploading and reviewing content, creating and modifying task settings, and assisting users with app functionality issues.Relevant Projects:Reviewed customer satisfaction surveys for Telecom, Leroy Merlin, and UBI Banca, providing valuable insights and analysis to enhance decision-making processes.Managed content and tasks for the ROAMLER survey app, optimising user engagement and ensuring effective implementation of marketing strategies.

Milan, Italy

As a Sales and Relationship Manager, I successfully managed leads' conversion and fostered strong client relationships to enhance customer retention rates.• Customer Portfolio Creation and Sales Process Setup: Pioneered the establishment of a comprehensive customer portfolio from scratch, implementing the entire sales process. Developed strategies, identified target markets, and formulated effective approaches to attract and retain clients.• Relationship Management: Cultivated enduring relationships with clients, acting as their trusted point of contact within the company. Maintained regular communication and provided exceptional customer service to enhance satisfaction and loyalty.• Corporate Partnership Development: Exploited opportunities to expand corporate deals and foster strategic alliances with prominent companies such as KPMG, Prada, Illulian, and others. Negotiated mutually beneficial agreements to increase the customer base and drive business growth.• Executive Relationship Building: Established and nurtured executive relationships with key clients, positioning myself as a trusted advisor and advocate. Leveraged these relationships to enhance collaboration, anticipate client needs, and deliver tailored solutions.Relevant Projects:Led the development of sales processes and best practices, optimizing efficiency and effectiveness across the sales team.Successfully negotiated a franchising option, expanding the company's reach and market presence.Facilitated the onboarding and training of new hires, ensuring their seamless integration into the sales team and their alignment with company goals.

Single Cycle Degree Programme, Law

Modules: Legal Information Technology, Legal Informatics Skills, European Union Law, International Law, Comparative law, Civil Law.

Bachelor'S Degree, Law

Entry-Level Cybersecurity Certification (Cc) Course, In

Modules: - Security Principles - Business Continuity (BC), Disaster Recovery (DR) and Incident Response Concepts - Access Controls.