I completed VA Bookkeeping Course for 18 hours from March 18-23,2024, to enhance my skills and to have a career move in financial service.

Handling Unauthorized transaction claims doing a thorough investigation to determine if it’s in favor of the bank or in favor to the cardholder

Job Description: Communicating with our customers through phone banking.Handling inbound and outbound callsEnter data entry to the system from client requests for specific changes of information for each customer account.Collecting payments from past due bills of our customersProvides resolution to our customer’s concern depends on the situation of our customerOffering repayment plans to our customers depend on our customer’s affordability.Responsible for weekly/monthly targets.

Job Description:Marketing and selling credit cards to customersIdentifies potential buyersEngage and educate customers on product usageConvey brand information to customers and respond to questions/inquiries that arise.Responsible for daily/monthly targets.

Job Description:Communicates with our customers via email and social media such as Facebook and TwitterEnter data entry to the system from client requests for specific changes of information for each customer account.Answering inquiries, processing request coming from our customers and resolving our customers’ concern and provides the right resolutionHandling phone calls coming from the branchHandling outbound callsOffering credit card promos for our qualified cardholders.Responsible to meet the number of responses daily and monthly.

Job description: Responsible for responding to our customers via email.Enter data entry to the system from client requests for specific changes of information for each customer account.Answering our customers’ inquiries, processing request, and resolving our customers’ concern by providing the right resolutionResponsible to meet the number of responses daily and monthly.

Responsible for tracking/scheduling of our customers deliveryGenerating and printing customers’ invoiceEnter data entry in excel sheet for monitoring of successful deliveries of our customersHandling and coordinating with the branches regarding deliveriesCommunicates with branches through email and phone calls.Checking the list of items before the delivery date