As a Triage and Training Specialist at Axcient, I provide excellent customer service and technical support to clients and colleagues. I create and manage tickets for new requests, assign them to the appropriate resources, and follow up on their resolution. I also train new hires and existing staff on how to use various platforms and tools, such as Zendesk, Confluence, IT Glue, Active Directory, and Jira.With 10 years of experience in the BPO industry, I have developed a strong sense of social awareness and communication skills. I can multitask and prioritize tasks without compromising the quality of service. I have a BS in Information Technology from University of Cebu, which gives me a solid foundation in IT concepts and applications. I am motivated by the challenge and satisfaction of solving problems and helping others.