Irish De Leon Email and Phone Number

In my role as Workflow Coordinator, I ensure operational efficiency and client satisfaction by managing key processes and enhancing communication across support functions. I coordinate documentation for billing, source and onboard contractors, and dispatch client work requests while maintaining high-quality standards. My responsibilities include vendor negotiations, compliance management, and addressing client concerns promptly and effectively.I collaborate closely with the President on client needs, operational improvements, and relationship management. Additionally, I work to improve processes and policies to align with organizational goals, fostering seamless coordination between support services. By providing regular updates and insights, I contribute to driving productivity, profitability, and client trust.

•Acts as a liaison to different business partners by providing product and service information, answering questions and resolving any emerging problems while maintaining business tone and trends, which leads to more sales and new customers.• Resolves over 50 trouble tickets daily by responding to customer queries in a timely and accurate manner, giving detailed and personalized service contributing to a 100% customer satisfaction.• Follow up and engage with customers to ensure their issues are resolved which builds relationship with customers.

•Managed front office while processing over 25 guest reservations daily in a friendly and steadfast manner resulting in an efficient front office workflow.• Cross-departmental communicated and collaborated with the housekeeping team and security team which results to efficient room turn over and safe work environment.• Handled daily cash and card payment transactions and performed the night audit bookkeeping at the designated time by the Hotel Manager. Reconciled revenue on record against the number of rooms rented and their rates utilizing analytical skills and basic arithmetic calculations and by balancing cash transactions.• Provided guests with local information like directions and local attractions resulting in a more organized trip.

Managed the reception area with minimal to no supervision by receiving over 60 patients daily and made sure they are registered and eligible for care which results to a smoother flow of the office.● Scheduled over 50 appointments daily and made sure multiple appointment application systems, CHCS and AHLTA (military EHR) are maintained and synchronized which added scheduling efficiency.● Handled heavy traffic phone calls and communicated necessary phone consults to physicians, nurses and corpsman and strengthened communication by relaying any additional instructions from the physician to the patient.● Retrieved and filed patient medical records while maintaining privacy and discreteness to patient folders and issues in the provider’s office. Protected and secured sensitive files as directed by HIPAA.

Managed patient appointment schedules and calendars for 12 dental providers by booking over 200 routine and emergency appointments weekly to the appropriate specialties.● Processed claim submission for the patient this includes gathering necessary patient information,reviewing patient treatments, making sure the correct coding was used, and contacting the patient’s insuranceto determine eligibility and coverage.● Maintained patient dental records and make sure they are updated and filed in the correct place.● Implemented and maintained office systems, handled office inventory, and ordered necessary suppliesneeded in the front office resulting in a more organized filing system.● Handled additional and special projects as assigned by the doctors.

-Established and maintained a business relationship with clients.-Visits and travels to potential clients’ location and market and introduce products or services provided by the company.