Irish Joyce Ramirez Email & Phone Number

Calabarzon, Philippines

Philippines

A versatile freelancer offering a wide range of services to meet diverse needs. Expertise includes efficient and accurate data entry, ensuring information is organized and up-to-date; high-quality transcription services for audio and video files, providing clear and precise text documents; professional photo editing to enhance and retouch images.

Philippines

• Conduct thorough validation of applications submitted to the store, ensuring that all app components meet the established guidelines and requirements. This includes checking for adherence to technical specifications.
• Perform meticulous proofreading of application descriptions, release notes, and any associated text to ensure clarity, coherence, and grammatical accuracy. This step is crucial to maintaining the professionalism and.
• Execute comprehensive testing procedures on applications to identify any bugs, performance issues, or non-compliance with policies. This involves functional testing, usability testing, and compatibility checks across.
• Collaborate with development teams to provide detailed feedback and suggestions for improvement. Ensure that every application meets the highest standards of quality before it is approved for publication in the store.
• Maintain clear and effective communication with clients, providing them with timely updates on the status of their applications and addressing any questions or concerns they may have regarding the review process.

• Efficiently handle and prioritize service tickets in ServiceNow, ensuring that each ticket is accurately recorded, updated, and tracked throughout its lifecycle. This includes categorizing tickets, assigning them to.
• Monitor the status of service tickets to ensure timely resolution. Communicate with internal teams and external stakeholders to gather necessary information, provide updates, and ensure that issues are addressed.
• Maintain detailed records of service ticket activities, including actions taken and resolutions provided. Generate reports to analyze ticket trends, performance metrics, and areas needing improvement.
• Continuously review current processes and procedures to identify inefficiencies, bottlenecks, or areas for improvement. Engage with team members and stakeholders to gather feedback and insights on process effectiveness.
• Develop and propose enhancements to improve process efficiency, accuracy, and speed. Implement new procedures, tools, or technologies as needed and ensure they are integrated smoothly into existing workflows.
• Assess the impact of process changes by tracking key performance indicators and gathering feedback from users. Make adjustments as necessary to ensure that improvements deliver the desired results.

• Efficiently handle requests for account match overrides, contact merges, and account merges in Salesforce and Siebel systems, verifying data accuracy and ensuring proper implementation while maintaining data integrity.
• Review and validate account and contact information for consolidation, making necessary adjustments to resolve discrepancies and streamline records.
• Provide support to customer representatives with technical issues related to data merges through various communication channels, troubleshooting problems, and offering solutions.
• Conduct research to determine company relationships and locations, compile regular reports and metrics, and monitor key performance indicators, ensuring timely and accurate delivery of information.
• Handle and process English-language data across platforms like Salesforce, Siebel Call Center, and Microsoft Excel, ensuring accuracy and consistency in data entry, updates, and integration.

• Oversaw the end-to-end process of managing and publishing promotional deals from more than 50 companies and restaurants across the USA. This involved coordinating with vendors to gather deal information, ensuring.
• Created and updated deal listings on various platforms, ensuring that each deal was correctly represented and accessible to users. Managed the scheduling and publication of deals to maximize visibility and engagement.
• Crafted compelling and accurate descriptions for each deal, highlighting key details and benefits to attract potential customers. Ensured descriptions were clear, engaging, and aligned with marketing strategies.
• Calculated and verified discount amounts for each deal, ensuring that calculations were accurate and reflective of the promotional offers. Double-checked discount figures to prevent errors and inconsistencies.
• Verified the validity of promo codes associated with each deal to ensure they were functional and applicable for the specified promotional period. Conducted regular checks and updates to maintain the integrity of.
• Monitored deals that did not have specified end dates, keeping track of their status and relevance. Ensured that any deals lacking clear expiration information were reviewed and updated as necessary.Updated the.