Iris Hoover Tesfagiorgis, M.A. Email & Phone Number

New York, Ny, Us

As a Change Management practitioner within KPMG’s Advisory Practice, I focus on the people side of change, preparing employees and organizations as they undergo workforce transformations. I assess organizational readiness, capture and analyze organizational change impacts, and craft a change management strategy that mitigates risk and maximizes employee readiness and engagement. I develop and execute customized Change Plans to minimize resistance and increase adoption and lead our Change Management workstreams on projects.

New York, Ny, Us

▶Assessed organizational readiness, training needs and analyzed organizational change impacts. ▶Craft change management strategies▶ Led the Change Management work stream for IT and HR transformations at a top wealth management firm, responsible for the approach and delivery of communications and internal stakeholder alignment. The result was a successful completion of the IT transformation and transition of the work that enabled continued and uninterrupted change efforts / stakeholder engagement.▶ Researched organization design models to provide recommendations for centralizing organizational franchises.

New York, Ny, Us

Change Management:▶ Drove standardization of change management practices with functional leaders in operations, IT, and sales▶ Developed & designed change communication framework for Sr. leaders, managers and employees▶ Influenceed stakeholders both across and vertically to shift mindset and increase adoption▶ Built change readiness capacity across organization and conducted change impact and stakeholder analysis assessments▶ Evaluated employee performance practices and applied Prosci change methodology▶ Presented recommendations to senior leadership for 360 feedback models and performance improvement methodologies▶ Took systematic approach to streamline multiple processes, reversing stagnant trends and boosting revenue by 146% in FY16Training & Development:▶ Isolated underlying issues, on-boarded change agents, and provided comprehensive attendance system training with focus on audience relevancy that grew adoption by 1100%, reduced course refunds by 87%, and increased client touch pointsSenior Account Manager: ▶ Develops and manages relationships with business and education leaders to deliver tailored test prep solutions▶ Manage over 60+ accounts across the Midwest, responsible for $1m in revenue▶ Lead operations, process improvement and ground logistics for all accounts▶ Initiated contract renewals with a 93 percent renewal success rate

New York, Ny, Us

▶ Led MN region and implemented long-term strategic initiatives using multiple change management methodologies to realize desired future state▶ Handled financial forecasts, oversight and analysis▶ Managed team and evaluated best practices for sales, operations and customer service▶ HR generalist for MN region including hiring, payroll and recruitment

Served on consultative team for post-change review.Evaluated operational restructuring initiative and conducted extensive evaluation using HCM21 model that defined success metrics and tracked outcomes.

Member of consultative task force that delivered performance improvement and technology recommendations to senior HR personnel. Redesigned new hire onboarding procedure. Identified shortcomings and developed SharePoint workflow build out with 30-60-90 day deliverable tasks that addressed employee isolation and training issues and strengthened accountability, role clarity, and communication.

St. Paul, Minnesota, Us

Change Management / Organizational Development Projects:Evaluated K-12 licensure process:▶ Applied Kotter’s and Kurt Lewin’s Change Models to identify root issues and increase efficiency; presented recommendations for process improvements to senior leadership.Created and implemented new website:▶ Minimized resistance during conversion and increased adoption, proficiency and usage by prioritizing training and collaborating with clients, IT and key stakeholders.▶ Coordinated a $1.5 million nationwide continuing education program including billing and revenue collection, and program development ▶ Increased financial accuracy and reporting by reconciling 20 accounts saving over $90 thousand ▶ Facilitated discussion and drove change for online program offerings in order to support strategic decision making ▶ Recruited, managed and professionally developed ten undergraduate and graduate assistants▶ Managed over 200 applications for M.D.E. licensure as interim licensure coordinator

St Paul, Minnesota, Us

▶ Independently launched on-campus programs that increased student enrollment, retention and graduation rates▶ Designed and implemented summer bridge program for more than 300 high school seniors▶ Laid the foundation for the on campus college coach program through beta testing and program implementation▶ Utilized Naviance and Microsoft Excel to analyze college retention and drive decision making▶ Created partnerships for the organization with over 50 staff, faculty and administrators on 2 college campuses **College Possible VISTA Grant Proposal Committee 2011 and 2013**

Beloit, Wi, Us

Graded exams, papers, and assignments for 30 students. Met with students twice a week over the academic year to go over assignments, prepare for exams, and explain Sociological theory.

Beloit, Wi, Us

▶ Participated in an intensive summer research program with 11 other undergraduates. ▶ Conducted qualitative and quantitative undergraduate research at Beloit College and Cornell University.▶ Presented weekly 20 minute research updates with a final presentation each August.2008 The Leadership Alliance Summer Research Early Identification Program (SR-EIP)Institution: Cornell University, New YorkAdvisor: Dr. Stephen Morgan, SociologyTitle: 'A Portrait of Poverty: How Structural Economic Conditions have Influenced Poverty Rates within New York State'​2007 Ronald E. McNair Scholars ProgramInstitution: Beloit College, WisconsinAdvisor: Dr. Carla Davis, SociologyTitle: 'The Social Construction of Race: Biracial Identity and the Socio-Historical Forces that Shape It'

Master'S Degree, Organization Development & Change Leadership

Bachelor Of Arts, Sociology