Irish Rose R. Email & Phone Number

United States

DUTIES & RESPONSIBILITIES● Responsible for LinkedIn Outreach or Lead Generation● Generate leads and bring prospects to the business to improve traction and increase revenue● Help grow the network of prospects on LinkedIn● Create a consistent pipeline of new prospects and turn them into long-term clients● Follow-up existing LinkedIn connections and introduce the business● Update data points while captured such as email addresses, points of contact, and phone numbers, and document the information in the provided tool● Researching and finding contact details for key target areas● Create personalized messages to potential clients

Pasig, National Capital Region, Philippines

● Responsible for the day-to-day supervision of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements● Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly● Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.● Communicate expectations to employees and provide timely updates. Conduct Team Meetings to ensure expedient communication of relevant information.● Stay current on internal work processes, policies and procedures. Attend required manager development training.● Set and meet performance targets for efficiency and quality. Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.● Practice and ensure compliance with all policies and procedures of the company.● Promote Company values through both behavior and attitude, including being an advocate for team members● Coordinate with Recruitment, IT, and liaising with the HR team.● Perform other duties as assigned.

● Managing the day-to-day activities of the team● Provide operational guidance. Train, coach, monitor, recognize, support, andpromote discipline in any given situation● Effectively coach direct reports on their performance on a regular basis to ensureperformance metrics are achieved● Provide supervision to both direct and indirect reports to ensure proper floorcoverage and maintain a positive leadership presence at all times● Identify and reinforce positive behaviors through formal and informal reward andrecognition● Prepare and maintain statistical reports used in management decision-making –particularly attendance reports and trends, schedule adherence and other reports thatmay be useful in operations planning and management● Communicate expectations to employees and provide timely updates. Conduct TeamMeetings to ensure expedient communication of relevant information● Encourage and develop teamwork among others and themselves● Create, maintain and administer schedules of team members● Disseminate information to employees like updates on policies and company events● Delegating tasks to team members● Resolve minor conflict or staff issues● Organize team initiatives● Coordinate with other team or department● Dealing with queries via email or by chat● Create and update records and databases daily and prepare reports by weekly,monthly, quarterly and yearly● Attends calibrations and meetings● Taking minutes at meetings● Coordinate with Recruitment, IT, and liaising with the HR team● Perform other duties as assigned by management

● Receive and respond to tutors for whatever concerns they may have that are related totheir services for the company● Manage the schedules of tutors to ensure enough lessons are provided daily● Answer the tutors’ inquiries through Skype (old process), LADesk, Inbound call,Outbound call, email (offline ticket) and SMS.● Ensures customer inbound and outbound telephone inquiries are answered in an efficientand timely manner, maintaining compliance with departmental standards● Work together with Chinese Customer Support in dealing with student concerns (e.g.cancellation or transferring of lessons, contacting students, etc.)● Develop ideas for the improvement of the procedures related to operations in TeacherSupport Operations● Open and maintain customer accounts and information● Positively participate in company events, team activities, and continuous learning● Perform other duties as assigned by management.

Makati, National Capital Region, Philippines

● Create live match and make sure all odds are correct● Update the game roster● Check to ensure that all players have placed bets before play begins.● Watch and operate live match using backend● Update the status and results in front end● Communicating with Supervisors, Peers, or Subordinates - Providing information tosupervisors, co-workers, and subordinates regarding the update on live match● Getting Information - Observing, receiving, and otherwise obtaining information fromall relevant sources

● Meet with potential clients and act as their consultant● Up-sell when appropriate● Follow up with clients and suppliers● Prepare and present reports when needed● Resolves customer complaints by investigating problems, developing solutions● Help with the inventory● Field work, scout for potential clients/project