Iris Long Email & Phone Number

Washington, DC, US

• Liaison with development teams to optimize performance and operability, test and improve resiliency, and implement long term remediation either through code or architecture.
• Responsible for the uptime of publishing systems for digital and print products.
• Develop solutions and implement new web applications for internal use.
• Prepare documentation for new and existing applications.
• Find inefficiencies to improve process adequacy and functionality.
• Analyze issues and make decisions on how to proceed.

Washington, DC, US

• Research and analyze problems for newsroom end-users.
• Research and analyze the Méthode CMS application needs.
• Manage permissions and security within the Méthode CMS.
• Develop and communicate Méthode CMS usage, policies, and standards to all users.
• Provide guidance and assistance to end-users in response to phone, email, and verbal inquiries regarding the proper use of procedures and operations necessary to meet user needs.
• Assist, advise, problem solve, and relay technical information to end-users regarding the use of publishing applications.

Washington, DC, US

• Support the newsroom users (reporters, editors, producers, designers, etc., their machines (desktops and laptops / PC & Mac), and the software used to produce the newspaper.Various areas of support including, but not.
• Windows and MacOS desktop and laptop imaging
• Application installation and configuration.
• Hardware installations (disk and CD ROM drives, RAM, CMOS, power supply, fan, network and video cards, etc.)
• Troubleshooting network connectivity issues for both wired and wireless connections, including VPN
• Troubleshooting PC hardware and peripherals

• Support the newsroom users (reporters, editors, producers, designers, etc., their machines (desktops and laptops / PC & Mac), and the software used to produce the newspaper.Various areas of support including, but not.
• Windows and MacOS desktop and laptop imaging
• Application installation and configuration.
• Hardware installations (disk and CD ROM drives, RAM, CMOS, power supply, fan, network and video cards, etc.)
• Troubleshooting network connectivity issues for both wired and wireless connections, including VPN
• Troubleshooting PC hardware and peripherals

• Assist with the day-to-day operations of the help desk supporting a network of 600 end users, with a small remote nationwide presence
• Manage workstation and telecommuter support
• Assure timely, professional, and accurate responses to end-user issues
• Document help desk resolutions, identify problem areas, devise and delivere solutions to enhance quality of service and to prevent future problems
• Coordinate and perform hands-on fixes at the desktop level, including installing, upgrading and configuring software, systems, and hardware
• Troubleshoot Blackberry devices

• Various areas of support including application and operating system installation and configuration
• Troubleshoot connectivity issues for both wired and wireless connections, including VPN
• Troubleshoot PC hardware and peripherals
• Network drive and printer mapping

New York, NY, US

• Administer user accounts and applications for the Peoplesoft HR and Finance systems
• Analyze and troubleshoot utilizing call tracking system to manage user account and application issues, conferring with users to discuss issues as necessary
• Collaborate with external auditors to conduct in-depth compliance audits, presenting all results to management
• Create, update, and maintain company policies and procedures governing the HR and Finance application security, access control, and incident response.
• Review and contribute to the improvement and standardization of application security

New York, NY, US

• Hands-on experience configuring and troubleshooting hardware
• Serve as a technical resource and central point of contact, for technical or functional issues with supported systems for 10,000+ users
• Troubleshoot, research, and resolve technical and functional issues using available resources and following established procedures
• Handle incoming communications in a support environment generally through ACD system calls, voice mail, and e-mail, utilizing a call tracking management system to accurately track and escalate issues according to.
• Basic understanding of networking principles and protocols (TCP/IP) in both LAN and WAN environments
• Provide quality and timely resolutions to the daily servicing issues encountered by users within corporate headquarters and branch business unit locations

US

This company is now known as L-3 DP Associates, as noted here: http://www.l-3training.com/aboutus/history■ Reported directly to the Vice President■ Maintained the office library, including cataloging, distribution, and record keeping■ Assured office was neat and stocked with necessary tools for functionality■ Assisted clientele via phone and as they.

■ Supervised the operations of other tech members and ensured completion of their daily duties■ Completed daily inventory of equipment as well as daily vest and laser repairs

■ Replaced or restored parts of a laser, battery chargers, battery connectors, and Ethernet cable plugs■ Reset networking of laser packs■ Daily disinfection of all arena technical items to ensure capability of equipment and arena

Computer Engineering Technology, Engineering Management

High School Diploma, Computer And Information Sciences & Accounting And Business/Management