• Liaison with development teams to optimize performance and operability, test and improve resiliency, and implement long term remediation either through code or architecture.• Responsible for the uptime of publishing systems for digital and print products.• Develop solutions and implement new web applications for internal use.• Prepare documentation for new and existing applications.• Find inefficiencies to improve process adequacy and functionality. • Analyze issues and make decisions on how to proceed.• Prepare and evaluate alternate workflow solutions.• 24/7/365 on-call rotation.• General monitoring and alerting.• Define and analyze software requirements for Méthode CMS plugins.• Test, install, and monitor Méthode CMS and Tansa applications.• Provide CMS training and feedback, as well as cross-training across applications and services.• Provide guidance and technical assistance to end-users as it pertains to publishing systems.

• Research and analyze problems for newsroom end-users.• Research and analyze the Méthode CMS application needs.• Manage permissions and security within the Méthode CMS.• Develop and communicate Méthode CMS usage, policies, and standards to all users.• Provide guidance and assistance to end-users in response to phone, email, and verbal inquiries regarding the proper use of procedures and operations necessary to meet user needs.• Assist, advise, problem solve, and relay technical information to end-users regarding the use of publishing applications.• Prioritize requests regarding the impact on the accuracy or expediency of content output and route to appropriate team as needed.• Interact effectively with both non-technical and highly technical users.• Ensure the accuracy and timeliness of content output.• Consult with Developers regarding program changes and problems.• Work with Developer teams to test new changes and fixes before moving to production.• Setup new site pages/sections and campaign landing pages within the web content management system.• Develop and update documentation for both end-users and internal departmental use.• Maintain and improve current systems and content.• Develop, test, implement and sustain content in support of the organization’s goals.• Other duties performed as required.

• Support the newsroom users (reporters, editors, producers, designers, etc., their machines (desktops and laptops / PC & Mac), and the software used to produce the newspaper.Various areas of support including, but not limited to:• Windows and MacOS desktop and laptop imaging• Application installation and configuration.• Hardware installations (disk and CD ROM drives, RAM, CMOS, power supply, fan, network and video cards, etc.)• Troubleshooting network connectivity issues for both wired and wireless connections, including VPN• Troubleshooting PC hardware and peripherals• Network drive and printer mapping• Workstation and desk phone relocations

• Support the newsroom users (reporters, editors, producers, designers, etc., their machines (desktops and laptops / PC & Mac), and the software used to produce the newspaper.Various areas of support including, but not limited to:• Windows and MacOS desktop and laptop imaging• Application installation and configuration.• Hardware installations (disk and CD ROM drives, RAM, CMOS, power supply, fan, network and video cards, etc.)• Troubleshooting network connectivity issues for both wired and wireless connections, including VPN• Troubleshooting PC hardware and peripherals• Network drive and printer mapping• Workstation and desk phone relocations

• Assist with the day-to-day operations of the help desk supporting a network of 600 end users, with a small remote nationwide presence• Manage workstation and telecommuter support• Assure timely, professional, and accurate responses to end-user issues• Document help desk resolutions, identify problem areas, devise and delivere solutions to enhance quality of service and to prevent future problems• Coordinate and perform hands-on fixes at the desktop level, including installing, upgrading and configuring software, systems, and hardware• Troubleshoot Blackberry devices• Troubleshoot on and in a Microsoft Exchange email environment• Troubleshoot on Active Directory objects to include resources, services, and users

• Various areas of support including application and operating system installation and configuration• Troubleshoot connectivity issues for both wired and wireless connections, including VPN• Troubleshoot PC hardware and peripherals• Network drive and printer mapping

• Administer user accounts and applications for the Peoplesoft HR and Finance systems• Analyze and troubleshoot utilizing call tracking system to manage user account and application issues, conferring with users to discuss issues as necessary• Collaborate with external auditors to conduct in-depth compliance audits, presenting all results to management• Create, update, and maintain company policies and procedures governing the HR and Finance application security, access control, and incident response.• Review and contribute to the improvement and standardization of application security

• Hands-on experience configuring and troubleshooting hardware• Serve as a technical resource and central point of contact, for technical or functional issues with supported systems for 10,000+ users• Troubleshoot, research, and resolve technical and functional issues using available resources and following established procedures• Handle incoming communications in a support environment generally through ACD system calls, voice mail, and e-mail, utilizing a call tracking management system to accurately track and escalate issues according to procedures• Basic understanding of networking principles and protocols (TCP/IP) in both LAN and WAN environments• Provide quality and timely resolutions to the daily servicing issues encountered by users within corporate headquarters and branch business unit locations

This company is now known as L-3 DP Associates, as noted here: http://www.l-3training.com/aboutus/history■ Reported directly to the Vice President■ Maintained the office library, including cataloging, distribution, and record keeping■ Assured office was neat and stocked with necessary tools for functionality■ Assisted clientele via phone and as they entered the office■ Performed filing and data management■ Assisted with the editing of proposals and contract materials, as well as project tracking■ Assisted with all other administrative office duties

■ Supervised the operations of other tech members and ensured completion of their daily duties■ Completed daily inventory of equipment as well as daily vest and laser repairs

■ Replaced or restored parts of a laser, battery chargers, battery connectors, and Ethernet cable plugs■ Reset networking of laser packs■ Daily disinfection of all arena technical items to ensure capability of equipment and arena