Iris Lapaz Email & Phone Number

Toronto, Ontario, Canada

Etobicoke, Ontario, Canada

Malaysia

* Provides direct suggestions and recommendations to the CEO and Product Team to improve product features and services.* Provides technical support and demo training to customers who use the company’s product, and replying to inbound queries via chat, email and phone.* Develops customer relationships that promote retention and loyalty, ultimately improving.

Hong Kong SAR

* Provides excellent customer service for Live chat, phone calls and email inquiries.* Answers customer’s inquiries which can make customers feel pleasant or make them more willing to place the order.* Trains new agents on product knowledge and company’s rules and policies.* Conducts live chats and monitor agent’s performance for 2 months. * Provides.

Cebu, Central Visayas, Philippines

* Team Human and Professional DevelopmentDevelop a one to one relationship with agents.Evaluate strengths and areas of opportunities of each one.Define a development plan for each team member.Follow the plan through one to one meetings* Team AttendanceMonitors and updates agent’s attendance.Keeps track of agents’ punctuality or tardiness by pulling out.

Philippines

* Analyzes and evaluates chats to ensure quality, customer service and adherence to the policies and procedures of the accounts* Provides feedback to assist in the creation of performance improvement goals and the development of training programs* Conducts QA Huddle and meeting with different teams to make sure that they are updated with the quality.

Philippines

* Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems* Answers inquiries by clarifying desired information, researching, location and providing information* Provides complete and correct information to customers in order to maintain the level of trust.

Philippines

* Teaches English language to Japanese, Koreans, Taiwanese and Thai students* Provides feedback to students for each lessons* Helps students learn English grammar, pronunciation and conversational skills* Creates tutoring notes to other teachers for future references

Bachelor Of Science In Business Administration Major In Human Resource Development Management, Business Administration, Management And Operations, Graduated With Distinction Or Honors

Bachelor Of Science - Bs, Computer Hardware Engineering