Botle Iris Nakeli Email & Phone Number

Fourways

- Database operations, telephone answering, incentive participant interaction by telephone, event co-ordination, budgetting, cost and profit margin setting, invoice reconciliations and ensuring timely payment of invoices by clients for whom you are responsible, new business development and any other aspects of the business reasonably requested of you from time to time.-Conduct, improve, extend and develop the sphere of operations in which you conduct your day to day business-Develop relationships with current and new clients, up-sell and / or cross-sell into other divisions within client companies where possible, recommending best practice solutions from our range of incentive award, recognition and reward products and services-Demonstrate products, online, on CD, and in hard copy portfolios-Work with existing Account Management to identify and sell new business, by developing existing, new or untapped markets-Ensure minimum Company profit margins are achieved or exceeded through the keeping of accurate costing spreadsheets-Co-ordinate client events whenever required-Ensure accurate objective minutes of all meetings / client interactions

Photographic Modeling for Upcoming Clothing Campaigns.

Kyalami

 Receiving inbound calls from participants with regards to the Their orders Invoicing Process payments  Place Orders  Filling Build customer interest on the service and product offered by the company  Updating of the existing database with changes and the status of each customer / prospective customer  Respond to customer queries  Research required information using available resources  Handle and resolve customer complaints  Provide customers with service and product information  Process orders, forms and applications  Identify and escalate priority issues Route calls to appropriate resource  Follow up customer calls where necessary  Complete all reports  Customer registration  Ensure all calls logged on LiveZilla are attended to Ensure that a full understanding of what information is being requested is obtained. Follow-up with customers within 10 minutes of agreed time.  Communicate clearly and effectively with the Customer Provide quality customer service on every call  Recognizing and managing assertive customer calls Organize and prioritize duties

Centurion

OFFICE ADMINISTRATOR•Receptionist duties including answering the telephone, taking and distributing messages, assisting visitors and arranging refreshments•Ordering and control of corporate stationery i.e. Business cards, company brandings etc.•Timesheet Update on Caseware time•Petty cash management•Filling•Maintenance and management of office equipment such as telephones, photocopiers, printers etc.•Issuing company equipment and managing the record keeping thereof•Coordinating building infrastructure maintenance•Updating and distributing telephone and birthday lists•Maintaining the office key register•Liaising with the insurance company to coordinate updates etc.•General administration such as typing, filing, faxing, photocopies, scanning, data capturing etc.•Ensuring that the offices are kept neat and tidy at all times and coordinating with the office staff to assist in this regard.•Ad hoc tasks and projects such as research, exhibitions, marketing support etc.PERSONAL ASSISTANT:•Typing, preparing and formatting documents in MS Word, Excel & PowerPoint•Providing a Personal Assistant function to the Directors, including diary management.•Making travel arrangements i.e. Car Rental, Hotel Booking, Flight Booking and Visa requirements.•Coordinating meetings for directors and diary management•Assisting with company functions and events•Liaising with clients, suppliers, employees and stakeholders as requiredCUSTOMER CARE•Liaise with customers to arrange installation dates of solar systems.•Filter enquiries that are received electronically and distribute to appropriate people.•Respond to enquiries sent electronically.•Organise clients rebate claim documentation and Liaise with Eskom SWH regarding rebate claims payout.•Receive inbound calls from clients requesting quotations.•Capture leads on sales force and assign tasks to sales consultants •Run Report on Sales force •Ordering of Stock

Kyalami

 Manage diaries of CEO and MD incl. arranging of meetings, remind CEO/MD of upcoming screening telephone calls, enquiries and requests, and handling them when appropriate Meetings provide directions to meetings; prepare company profile of companies to be visited etc. Meeting and greeting visitors at all levels of seniority. taking minutes;  liaising with clients, suppliers and other staff;  Create and maintain filing system both electronically and manually Arrange travel, incl. booking of flights, accommodation, car hire etc. Preparing PowerPoint presentations Organize and document Board- and Management meetings, follow-up on agreed action items Assist with spreadsheets for budgets and other financial reports Office Management: typing and filing Maintaining address books, incl. capturing of contact details Extensive liaising with customers as well as other departments Receiving of mails, calls and faxes for MD and CEO, and handle them with the highest Professional level Identify all possible ways to relief CEO and MD of as many tasks as possible Ensuring follow-up of requests, messages and information dissemination Intense Research  Answering customer’s inquiries via telephone and email Management and ordering of Stationery  Managing correspondence and minute taking Data capturingHousekeeping Manager  Managing the daily activities of the housekeeping department to include appropriate cleaning of all offices, seating areas, restrooms and canteen.  Daily supervision of the housekeeping staff.  Purchase, re-order and maintain housekeeping supplies. Ensure the proper maintenance of all equipments; make arrangements for repairs and or replacements of used and damaged equipments.

Kyalami

 Receiving inbound calls from participants with regards to the incentive program Build customer interest on the service and product offered by the company  Updating of the existing database with changes and the status of each customer / prospective customer  Respond to customer queries  Research required information using available resources  Handle and resolve customer complaints  Provide customers with service and product information  Process orders, forms and applications  Identify and escalate priority issues Route calls to appropriate resource  Follow up customer calls where necessary  Complete call logs  Complete all reports  Handle enquiries logged online, meeting time requirements Data capturing  Ensure all calls are logged  Correctly answer participants questions  Ensure that a full understanding of what information is being requested is obtained. Follow-up with participants within 10 minutes of agreed time.  Extensive knowledge of incentive program run by the company for various clients  Communicate clearly and effectively with the participants Provide quality customer service on every call  Recognizing and managing assertive customer calls Organize and prioritize duties Maintain an abandon rate below 5%.

Kyalami

Office Administrator / Receptionist Duties Receiving and directing incoming / outgoing phone calls. Recognizing and managing assertive customerCalls Take accurate messages and distribute them timeously.  Regularly updating the internal extension list and distributing it to all staff.  Tracking staff movements for message purposes. Receiving visitors at main reception for the department.  Maintaining a diary for a boardroom booking Assisting with maintaining general office tidiness  Attending to visitors: personally ensure that visitors are welcomed, seated and the relevant staff member is advised of their arrival  Hospitable: Ensure that all guests are offered refreshments on their arrival.  Screening calls: Ensuring that all incoming calls are answered and dealt with promptly. Faxing: Ensuring that all faxes receives are handed to correct teams / individuals Meeting room co-ordination: Book meeting rooms as and when required and ensure that the room is available before confirming the booking.  Meeting Rooms: Ensure that the meeting rooms are clean and tidy after every meeting.  Data Capturing: Assist Operation Centre with data capturing for various programs.

Certificate, Events And Conferencing Management

Introduction to the world of events; The event role players; Organising accounting and financial management; Event sponsorship; Event.

Certificate, Ms Powerpoint

Certificate, Computer Education

Certificate, Computer Education

English, Physics, Chemistry, Biology, Maths, Northen Sotho, Computer