Iris Testiler Email & Phone Number

West Palm Beach, Florida, United States

• Project Coordination: Effectively manage multiple litigation support projects simultaneously, ensuring all aspects align with client requirements and company standards. • Client Interaction: Serve as the primary point of contact for clients, understanding their needs, providing updates, and addressing any concerns or inquiries throughout the project lifecycle.• Team Collaboration: Collaborate closely with internal teams including court reporters, videographers, transcriptionists, and other support staff to allocate resources, assign tasks, and maintain project momentum.• Quality Assurance: Implement and oversee quality control measures to ensure accuracy, consistency, and compliance with industry standards in all deliverables.• Timeline Management: Develop and maintain project schedules, monitor progress, and proactively identify and resolve any issues that may impact timelines or project deliverables.• Vendor Management: Engage and manage relationships with external vendors, negotiating contracts, and overseeing service agreements to support project requirements.• Documentation and Reporting: Maintain accurate project documentation, prepare progress reports, and communicate project status updates to stakeholders regularly.• Continuous Improvement: Identify opportunities for process enhancements, best practices, and workflow efficiencies to optimize project delivery and client satisfaction.• Budget Oversight: Assist in budget planning, monitoring project expenses, and ensuring adherence to financial parameters set for each project.

• Directed day-to-day operational efficiencies of the wellness clinic, focusing on customer care, retention, and new business development.• Oversaw quality, inventory management, and timely delivery of products/services.• Maintained HIPAA-compliant patient records and managed payroll, onboarding, and team performance.• Developed and implemented operational policies to improve efficiency and productivity.• Experience implementing recognition programs, teambuilding activities and employee engagement.• Project Management skills to handle multiple projects simultaneously from inception through execution.• Ability to develop creative solutions to drive effective organizational and behavioral change.• Ability to be highly adaptable in unfamiliar or unplanned opportunities that require creativity or quick problem-solving solutions.• Managed budgets, financial performance, and analyzed expenses/revenue.• Collaborated cross-functionally to ensure smooth daily operations and communication.• Implemented risk management strategies and ensured legal/regulatory compliance.• Monitored market trends and identified growth opportunities.• Managed a complex calendar, proactively resolving conflicts and ensuring efficient scheduling.• Coordinated travel arrangements and prepared detailed itineraries, optimizing travel experiences for conferences and CEs.• Prepared, submitted, and reconciled expense reports, maintaining meticulous financial records.• Maintained office supplies, managed distribution lists, and updated organizational charts.• Demonstrated exceptional communication with doctors and handled confidential information with integrity.• Collaborated with peers on department-wide initiatives and events, contributing to overall team success.

The Diplomat Beach Resort

• Managed events worth approximately two million dollars in revenue, overseeing planning and logistics.• Coordinated communication between event planners, vendors, and hotel operations.• Controlled financial processes including direct billing, deposits, and bill reviews.• Cultivated client relationships to ensure successful event execution and satisfaction.• Forecasted revenue, maximized service revenue, and ensured accurate financial forecasting.• Requested and compiled briefing materials for meetings, enabling efficient decision-making.• Led logistics and planning for select meetings and events, fostering successful gatherings.

Ft. Lauderdale, West Palm Beach

• Group Sales and Event Manager for three venues located in South Florida • Managed all operations and logistics for corporate and private group events • Responsible for all effectively executing contracts, event orders, diagrams and financial statements • Effectively communicated with all appropriate stakeholders to include DMCs, coordinators, department managers and staff to ensure exceptional and flawless events• Consecutively increased monthly sales versus previous year’s projections and increased holiday season sales• Served as Interim Sales Manager for four of our Arizona locations, while the company was looking for replacement manager• Created standard training manual and promotional materials for Arizona Group Sales Office

Palm Beach, Florida Area

• Interacted directly with clients from the beginning of the inquiry stage and throughout the entire event planning process• Provided support to the Associate Director of Event Sales and one of four Event Managers, along with the responsibility of general office needs• Worked directly with team members throughout the hotel, including Banquets, Bake Shop, Design Studio, Audio Visual, Conference Facilities and Accounting and collaborated on various services and events.• Worked directly in Delphi business program to create contracts, event orders, financial statements, diagrams and resumes.• Anticipated the needs of managers, clients and office staff in order to ensure excellent communication for a seamlessly executed event.• Continually offered guests and clients available options for further service within the hotel, as well as Breakers West, Phillips Point Club and the Kravis Center

Education record

Bachelor’S Of Arts, Sociology And Interdisciplinary Studies