Iris Lopez Email & Phone Number

Manage the vault, including cash, coin, and other valuables.Conduct daily balancing and reconciliation of the vault's contents.Process large currency transactions, including deposits and withdrawals.Supply tellers with cash and coin as needed, ensuring accurate tracking and documentation.Monitor and maintain accurate records of vault transactions and inventory levels.Ensure compliance with bank security procedures and policies.Assist in training and supporting tellers and other staff in vault-related procedures.Handle and resolve discrepancies or issues related to vault operations.

Enhanced attentive customer service skills focused on empathy, building rapport, and active listening. Training on Federal RegulationsDeepening relationships with customers, exploring current and future financial needs; using open ended questions.Explored bank products and services including digital platformsAccurate cash handling, cash balancing, and cash controls

Displayed flexibility on job assignments placed on business needsMaintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concernsResponded to customer requests for products and services and Company informationCollected customer feedback and made process changes to exceed customer satisfaction goalsCultivated customer loyalty, promoted repeat business, and improve sales

Took reservations over phone, in person, and via computer for guests and provided confirmation information.Exceed customer service expectations by promptly greeting visitors and customers, offering assistance, and promptly solving issues to build rapport and brand loyaltyAbility to multitask effectively and fast paced environment.Efficiently process updated client information and payments into DatabaseFlexible in helping in various hotel areas as needed

Software Development

High School Diploma