Iris Turner, B.A., M.A Email & Phone Number

United States

Austin, Texas, United States

United States

*Takes an active role in training and mentoring associates on front end principals using appropriate company resources and tools*Assigns registers, supports, responds to pos coverage needs, and coordinates break for all associates.*Addresses customer concerns and issues promptly, ensuring a positive customer experience.*Partners with management on associate training needs to increase the effectiveness.*Communicates accurately and effectively with management and associates when setting and addressing priorities; provides periodic progress updates.*Promotes safety awareness and supports the maintenance of a risk-free environment*Trains and coaches Associate on personalizing the customer experience while promoting loyalty programs

Austin, Texas Metropolitan Area

*Call patients and caregivers following up on product requests, addressing the needs of Medicaid Health Plan members living at home.*Educate patients and caregivers on the best products to support patient needs to manage incontinence while living at home*Educate patients and caregivers on the proper use of the products according to Medicare, Medicaid, and commercial insurance guidelines. *Assist patients and caregivers on product choices and proper sizing to better help patients on the critical part of dealing with incontinence.*Adhere to HIPPA guidelines with every patient, caregiver, and insurance representative interaction while assisting with the patient's account. *Coach both patients and caregivers on the best practices for managing incontinence issues to promote healthy daily living.*Product Sampling with patients and caregivers to evaluate absorbency and sizing options

Austin, Texas Metropolitan Area

*Communicated with patients' caregivers by phone, email, or mail to determine service needs and establish correct account information.*Received and responded to incoming calls from referral sources, potential, and existing patients, home health agencies, account managers, and exchanged information to identify the organization's ability to meet the needs of the patient on a case-by-case basis *Completed intake order forms, identified coverage and ability to provide for service requested, and inserted data into an information system.*Created complaints concerning service rendered, referring service failures to designated departments, leads, and managers for investigation.*Participated in the traditional and e-learning programs and trained new Customer Service Representatives as needed. *Listened to dissatisfied patients, coordinated the complaint correction, and ensured service recovery. Recommended corrective services to adjust to patient complaints.*Scheduled deliveries, pick-ups, discontinuances, maintenance issues, or changes in service, while working*Effectively with other company employees, managers, and departments to ensure compliance with company policies and procedures

Austin, Texas Metropolitan Area

* Scheduled, modified, and canceled reservations as requested for Medicare and Medicaid Recipients to non-emergency medical appointments* Completed all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement * Referred unresolved customer grievances to the designated department for further investigation and resolution* Received and documented Medicare and Medicaid Recipients' concerns and complaints* Helped coordinate mass transportation when needed* Collaborated with transportation providers and health care facilities to ensure Medicare and Medicaid participants have timely transportation * Assigned reservations to network providers to ensure that vehicle resources are used most to meet client need* Adhered to and ensured all company policies and procedures are maintained in adhere to Medicare and Medicaid policies* Other duties as assigned

Columbia, Sc

* Ensured effective customer relations by responding accurately, timely, and courteously to telephone, written, web or walk-in inquires* Scheduled wellness appointments with LPN and RN as a benefit to members * Handled situations that may require adaption of response or extensive research. Accurately document inquires* Coordinated with other departments to resolve problems* Provided feedback to management regarding customer problems, questions, and needs* Maintained accurate records on complaints and other customer comments and made recommendations for changes to management* Maintained basic knowledge of quality work instructions and company policies. Assisted with the training of new employees and cross-training of co-workers

Columbia, Sc

• Interviewed, trained, evaluated, and ensured new staff• Handled inquiries, complaints, and feedback• Listened to customer comments, criticisms, and feedback to improve personal/shop performance.• Maintained cleanliness and ensured compliance with company requirements• Controlled stock and rotation, and ordered supplies• Developed knowledge of products and suppliers, and performed inventories• Met sales goals by store owner and store manager• Coordinated with vendors to bring products to the café

Columbia, Sc

* Managed multiple classes of 15 - 23 students; Implementing and instructing lesson plans assigned by the permanent teacher for students in grades Kindergarten through the 12th grade* Monitored students’ academic progress with quality teaching and learning in the absence of the regular classroom teacher* Guided students through planned activities and tended to their physical needs* Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas* Implemented appropriate teaching strategies in the classroom with various skill levels* Scheduled parent-teacher conference as needed* Used Power School, Lobby Guard, and Plasco database

Columbia, Sc

* Worked with at-risk youth and vulnerable children with self-esteem and mental and emotional problems* Guided caregivers and children with impactful interventions for services, i.e., B Mod, PRS, FS. taught and modeled appropriate behavior to enhance function within the home or community to alter inappropriate or undesirable behavior.* Educated youth essential living skills development, interpersonal skills training, and therapeutic socialization* Equipped families with coping skills to counteract the stress of dealing with the youth’s behavioral health and other special needs * Educated families on how to deal with a crisis * Completed case work-related documentation for each client served* Provided in-home behavioral modification, individual and family counseling session* Devised and implemented care ascribed by DSM-V plans to meet the mental and behavioral needs of the clients* Counseled clients with an emphasis on promoting mental health and emotional growth

Columbia, Sc

• Led a team to ensure the provision, i.e. recovery-focused, person-centered care with a trauma-informed perspective.• Conducted weekly individual, family, and group therapy sessions with children, adolescents, and adults diagnosed with a variety of disorders• Maintained a caseload of approximately 10 -12 weekly clients• Co-facilitated two anger management groups for elementary school students • Developed and wrote treatment plans, process notes, and diagnostic summaries• Assigned diagnoses and prepare for case management• Taught social skills groups for children and adolescents aged 4 to 19 years with a diagnosis of the Autism Spectrum• Implemented behavioral interventions and modifications to children and adolescents as per the treatment plan • Documented individual clients' progress towards treatment goals and daily activities, participated in case analysis and treatment plan meetings with fellow staff members• Aided the Clinical Coordinator in the preparation of group activities and goals, researched best practices and new findings in the research with which

Bachelor Of Arts - Ba, Sociology

Activities and Societies: Alpha Omega Co-Ed Christian Fraternity Black Student Union

Master'S Degree, 3.789

Activities and Societies: Chi Sigma Iota Counseling Fraternity

Bachelor Of Applied Science - Basc, Communication And Media Studies