Boardvantage is officially part of Nasdaq and the Global Corporate Solutions business.

BoardVantage leads the market in delivering paperless process for board and leadership communication. Trusted by large organizations worldwide, including half of the Fortune 500, BoardVantage sets the bar for a rich executive experience and delivers security that meets or exceeds the standards of enterprise IT departments.

Resposible for assisting clients with enrolling and installing their External Certification Authority (ECA) digital certificates for government contractors, state and local governments and employees of foreign governments. ECA certificates enable secure on-line transactions with DoD agencies. Installed in a browser or email program, ECA certificates can be used for such activities as authenticating identity for access to DoD websites, digitally signing documents, and encrypting e-mail communications.VeriSign ECA certificates are sold as a set which includes an ECA Identity certificate and an ECA Encryption certificate.• Front Line support to client’s needing Class 3 Digital Certificate.• Assist with VIP installation and configuration of 2 factor authentication.• Multi Task support on email, chat, and phone support.• Log, create and maintain cases until problem resolution.• Create knowledge base articles using Inquira Database.• Assist with product enrollment and install of digital certificates in browsers.• Troubleshoot install problems not limited to computer configurations.• Troubleshoot Browser configuration’s for SMIME Digital Certificates.

• Provided front line technical support in a call center to eSignal’s clientele via phone and email.• Provided high level support to brokers and individual traders.• Troubleshot internet connections i.e. TCP/IP and Java Applets • Assisted with install, reinstall of software package. • Configured and diagnosed anti virus software which prevented install of software. • Utilized Web Ex to remotely access client’s pc. • Worked as a team and contributed to Knowledge Base Database.

• Provided support for student’s and teacher’s continuing education unit for private sector.• Answering Phones, Data Entry, Process faxes. • Coordinated Commencement, evening classes, and cross training new employees on process.• Student enrollment and grade entry.

• Answered 800 technical support hotline for Sun/Netscape Call Center • Acted as a liaison between the client and TSE • Monitored and logged new cases in online call logging tool.• Bug report and escalation to back end engineers.

• Worked as the primary interface for Caresoft's customers. Phone and email support.• Provided customer support for external users on how to navigate through online portal.• Promoted and maintained positive customer relations with new and existing clients.• Managed material orders, marketing responses and data-input, audits, faxes, and mailings. • Performed clerical not limited to, including data-input, audits and mailings.