Irit Mor Email & Phone Number

Shoham, Il

Israel

In my role, I excel in effectively managing projects aligned with organizational objectives across both B2B and B2C sectors. Leveraging my expertise in project management methodologies and tools, I oversee the planning, execution, and delivery of complex initiatives. With a strong focus on stakeholder engagement and communication, I ensure project success through meticulous risk management and resource optimization. Additionally, my background as a Customer Experience Manager equips me with… Show more In my role, I excel in effectively managing projects aligned with organizational objectives across both B2B and B2C sectors. Leveraging my expertise in project management methodologies and tools, I oversee the planning, execution, and delivery of complex initiatives. With a strong focus on stakeholder engagement and communication, I ensure project success through meticulous risk management and resource optimization. Additionally, my background as a Customer Experience Manager equips me with valuable insights into customer needs and preferences, enabling me to prioritize customer satisfaction throughout the project lifecycle. Show less

Israel

As a Customer Experience Manager, I am passionate about delivering exceptional service and optimizing customer satisfaction. With a deep understanding of customer needs and preferences, I develop and implement strategies to enhance the end-to-end customer journey. Leveraging my strong interpersonal skills and data-driven approach, I collaborate cross-functionally to drive improvements in products, processes, and service delivery. My goal is to foster long-term customer relationships and drive… Show more As a Customer Experience Manager, I am passionate about delivering exceptional service and optimizing customer satisfaction. With a deep understanding of customer needs and preferences, I develop and implement strategies to enhance the end-to-end customer journey. Leveraging my strong interpersonal skills and data-driven approach, I collaborate cross-functionally to drive improvements in products, processes, and service delivery. My goal is to foster long-term customer relationships and drive business growth through customer-centric initiatives. Show less

Israel

Led team ensuring service quality, mapped customer journeys, streamlined processes, set KPIs, managed surveys, maintained ISO:9001 standards, and conducted training.

Israel

Managed a large team, acted as an escalation point, mentored new hires, led mentorship program, and facilitated ongoing reviews and training.