●   Direct all operational aspects of retreat projects with renowned companies, including Cadillac, Grady Doctors, and John Marshall law school, establishing long-term business partnerships for repeat business.●   Implement retail projects to sell the company's products and services including candles, body butter, and CBD foot soak and massage, in partnership with black-owned businesses, generating $2M in sales revenues for the company.●   Verify a positive and memorable guest experience by providing expert problem resolutions in addressing client inquiries, maximizing client experience.●   Design a program schedule for training 30 employees, streamlining the training process and reducing time to fill for the company.●   Draft a checklist for training new hires on the Vagaro system to check in and out of clients, eliminating skill gaps and enhancing service delivery to clients.●   Foster a positive working environment by advocating for employee professional development initiatives and encouraging employee engagement in business processes.●   Coordinate payroll and benefits by partnering with the Accountant to ensure accuracy and timely payment of staff, optimizing employee productivity in achieving business goals.

●   Increased the company's revenue by developing and implementing a strategic marketing plan, successfully attaining a 20% conversion rate and a 5% increase in retail sales of gross income.●   Trained 20 new hires, including Spa coordinators/ front desk, Massage therapists, and Aestheticians, on best practices to promote quality of service delivery to clients, increasing customer satisfaction ratings to 50%.●   Partnered with lead trainers to facilitate additional training for the Massage therapists and Aestheticians, ensuring adherence to protocols in service delivery per internal guidelines.●   Enhanced team performance by establishing performance evaluation metrics, guaranteeing quality in service delivery to clients.●   Maintained a working knowledge of significant development and trends in retreat centers to anticipate changes in customer demand and adapt the company's products and services accordingly, meeting the company's financial goals.

●   Oversaw the operations for 11 branches in Atlanta and surrounding areas by coordinating with branch managers to develop strategies to meet the company's predetermined goals.●   Engineered and implemented sales strategies based on market data to train Operation Managers and staff on tactics to increase sales revenue, surpassing regional sales goal 45%.●   Administered the hiring and training process of Operation Managers to facilitate the development of competencies that support a productive workforce.●   Mobilized the facility supervisor and painters for the district to check for safety and maintenance concerns, maximizing client and guest experience and increasing positive publicity.

●   Developed Standards Operating Procedures by drafting a checklist which was implemented for training new hires in 40 locations by the operational managers.●   Ensured long-term customer relationship management by providing strategic problem resolutions to address client concerns, maximizing client experience, and increasing referrals.●   Coordinated with branch managers to counsel on disciplinary action and termination of employees in compliance with state and internal guidelines, boosting employee retention levels by 50%.

● Ensured staff members followed established policies for addressing member inquiries, meeting service quality, and increased customer satisfaction ratings by 35%. ● Trained new operations managers in Charlotte, North Carolina, and Snellville to Advanced Leadership Skills and Principles, boosting efficiency and productivity in business processes. ● Directed the overall operations of the Snellville new location from the ground up with xx employees by establishing the Standard Operating Procedures. ● Promoted business growth for the new branch location in Snellville with 30 employees by establishing Standard Operating Procedures captured from the best practices observed by top-performing team members.

●   Increased profitability of Stone Mountain branch location by developing strategies focused on customer retention.●   Spearheaded the full cycle recruitment of employees to enhance candidates' experience, increasing employee morale achieving the company's goals.

●   Researched new social media trends to drive public engagement, enhancing online brand development.●   Utilized analytics tools to gauge the success of posts and campaigns and implement strategic initiatives to increase viewership.●   Created content for social media platforms relevant to the target audience, promoting brand recognition.

●   Provided direct support to 2 executives in 4 locations to advance professional relationships with potential investors for donations with the acquisition of new restaurants.●   Executed administrative duties by ensuring all business licenses were accurate per state guidelines, facilitating the closing of business deals during meetings for new restaurant acquisition with stakeholders, meeting the company's objectives.●   Managed internal and external correspondence for executive staff by routing communication to the intended recipient in a timely manner, promoting brand image.●   Managed calendars to ensure proper scheduling of tasks, including keeping track of travel arrangements for the executives, facilitating operational workflow.●   Coordinated the website and content development by strategizing plans for developing content specific to the company's target audience, promoting the company's brand visibility.

 Implemented human resources strategies to recruit high-quality associates and reduce turnover. Developed succession plans to facilitate promotion of successful management personnel. Facilitated effective training according to company objectives, tools, and programs. Oversaw analysis of metrics, identifying team performance trends and setting relevant goals. Provided development opportunities and feedback for peers to assist performance management. Achieved high—performer ratings and increased Best Team Survey results for all departments. Redesigned the team trainer program, delivering 100% training compliance for the store. Organized Target and Ludacris Foundation Toy & Coat Event, Atlanta Mayor Center of Hope 2012. Selected Community Captain, Peer Connection Coach, Donation Captain, Team Event Captain

 Determined store and pharmacy training requirements, reporting to Field Management. Created training market and district training plans, enhancing productivity and profitability. Implemented training that effectively reduced turnover and improved customer service. Coordinated training sessions and monthly presentations for rollouts effectively. Decreased turnover 40% in each store and improved customer surveys by 50%

 Directed staff responsibilities and objectives according to current store goals. Increased sales and profit through effective advancement and protection of store assets. Managed hiring and training of store personnel in delivering exceptional customer service

 Oversaw a region including 8 districts in Georgia and Alabama profitably. Ensured achievement of financial objectives, continued sales, and fiscal plan profits. Collaborated with Market Vice President/Area Director and Regional Operations Manager. Communicated corporate initiatives and programs to management for implementation. Directed sales goals, displays, signage, and marketing promotion execution effectively. Analyzed performance data and developed solutions for action items continuously. Improved photo sales 25% in top opportunity stores within all 8 districts. Implemented team trainer and mentor programs in 3 districts and revamped 2 districts.

 Supervised 3 districts including 75 stores and 350 staff members according to standards. Led complex project planning and execution to drive continual sales growth. Carried out analysis of key performance indicators, pursuing new sales opportunities. Liaised with Regional Vice President, District Manager, and Regional Operations Manager. Established and maintained positive professional relationships with corporate vendors. Planned special events to drive photo department sales and increase community engagement. Provided support and resolution for arising customer issues at district and store level. Achieved Top District Photo Supervisor in region, most improved store sales 3 continuous years. Attained most successful regional rollout of Fuji and Noritsu machine implementation in stores