Irita Edwards Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

• Direct all operational aspects of retreat projects with renowned companies, including Cadillac, Grady Doctors, and John Marshall law school, establishing long-term business partnerships for repeat business.
• Implement retail projects to sell the company's products and services including candles, body butter, and CBD foot soak and massage, in partnership with black-owned businesses, generating $2M in sales revenues for the.
• Verify a positive and memorable guest experience by providing expert problem resolutions in addressing client inquiries, maximizing client experience.
• Design a program schedule for training 30 employees, streamlining the training process and reducing time to fill for the company.
• Draft a checklist for training new hires on the Vagaro system to check in and out of clients, eliminating skill gaps and enhancing service delivery to clients.
• Foster a positive working environment by advocating for employee professional development initiatives and encouraging employee engagement in business processes.

• Increased the company's revenue by developing and implementing a strategic marketing plan, successfully attaining a 20% conversion rate and a 5% increase in retail sales of gross income.
• Trained 20 new hires, including Spa coordinators/ front desk, Massage therapists, and Aestheticians, on best practices to promote quality of service delivery to clients, increasing customer satisfaction ratings to 50%.
• Partnered with lead trainers to facilitate additional training for the Massage therapists and Aestheticians, ensuring adherence to protocols in service delivery per internal guidelines.
• Enhanced team performance by establishing performance evaluation metrics, guaranteeing quality in service delivery to clients.
• Maintained a working knowledge of significant development and trends in retreat centers to anticipate changes in customer demand and adapt the company's products and services accordingly, meeting the company's.

Irvine, California, US

• Oversaw the operations for 11 branches in Atlanta and surrounding areas by coordinating with branch managers to develop strategies to meet the company's predetermined goals.
• Engineered and implemented sales strategies based on market data to train Operation Managers and staff on tactics to increase sales revenue, surpassing regional sales goal 45%.
• Administered the hiring and training process of Operation Managers to facilitate the development of competencies that support a productive workforce.
• Mobilized the facility supervisor and painters for the district to check for safety and maintenance concerns, maximizing client and guest experience and increasing positive publicity.

Irvine, California, US

• Developed Standards Operating Procedures by drafting a checklist which was implemented for training new hires in 40 locations by the operational managers.
• Ensured long-term customer relationship management by providing strategic problem resolutions to address client concerns, maximizing client experience, and increasing referrals.
• Coordinated with branch managers to counsel on disciplinary action and termination of employees in compliance with state and internal guidelines, boosting employee retention levels by 50%.

Irvine, California, US

• Ensured staff members followed established policies for addressing member inquiries, meeting service quality, and increased customer satisfaction ratings by 35%.
• Trained new operations managers in Charlotte, North Carolina, and Snellville to Advanced Leadership Skills and Principles, boosting efficiency and productivity in business processes.
• Directed the overall operations of the Snellville new location from the ground up with xx employees by establishing the Standard Operating Procedures.
• Promoted business growth for the new branch location in Snellville with 30 employees by establishing Standard Operating Procedures captured from the best practices observed by top-performing team members.

Irvine, California, US

• Increased profitability of Stone Mountain branch location by developing strategies focused on customer retention.
• Spearheaded the full cycle recruitment of employees to enhance candidates' experience, increasing employee morale achieving the company's goals.

• Researched new social media trends to drive public engagement, enhancing online brand development.
• Utilized analytics tools to gauge the success of posts and campaigns and implement strategic initiatives to increase viewership.
• Created content for social media platforms relevant to the target audience, promoting brand recognition.

• Provided direct support to 2 executives in 4 locations to advance professional relationships with potential investors for donations with the acquisition of new restaurants.
• Executed administrative duties by ensuring all business licenses were accurate per state guidelines, facilitating the closing of business deals during meetings for new restaurant acquisition with stakeholders, meeting.
• Managed internal and external correspondence for executive staff by routing communication to the intended recipient in a timely manner, promoting brand image.
• Managed calendars to ensure proper scheduling of tasks, including keeping track of travel arrangements for the executives, facilitating operational workflow.
• Coordinated the website and content development by strategizing plans for developing content specific to the company's target audience, promoting the company's brand visibility.

Minneapolis, MN, US

 Implemented human resources strategies to recruit high-quality associates and reduce turnover. Developed succession plans to facilitate promotion of successful management personnel. Facilitated effective training according to company objectives, tools, and programs. Oversaw analysis of metrics, identifying team performance trends and setting relevant.

Deerfield, IL, US

 Determined store and pharmacy training requirements, reporting to Field Management. Created training market and district training plans, enhancing productivity and profitability. Implemented training that effectively reduced turnover and improved customer service. Coordinated training sessions and monthly presentations for rollouts effectively..

Deerfield, IL, US

 Directed staff responsibilities and objectives according to current store goals. Increased sales and profit through effective advancement and protection of store assets. Managed hiring and training of store personnel in delivering exceptional customer service

Deerfield, IL, US

 Oversaw a region including 8 districts in Georgia and Alabama profitably. Ensured achievement of financial objectives, continued sales, and fiscal plan profits. Collaborated with Market Vice President/Area Director and Regional Operations Manager. Communicated corporate initiatives and programs to management for implementation. Directed sales goals.

Deerfield, IL, US

 Supervised 3 districts including 75 stores and 350 staff members according to standards. Led complex project planning and execution to drive continual sales growth. Carried out analysis of key performance indicators, pursuing new sales opportunities. Liaised with Regional Vice President, District Manager, and Regional Operations Manager. Established.