Represented clients/brands in a positive light in a multitude of settings including events, presentations, and commercial and print work.Worked with clients such as Adidas, Apple, L'Oreal, and Michael Kors.

Provided customer service and accounts management through chat, emails, and telephone calls.Performed administrative tasks such as scheduling appointments, organizing meetings, managing calendars, and data entry.

Assisted customers with questions regarding products and services, billing, shipping, and subscriptions.Promoted products and services through upselling.

Provided customer service by answering inquiries and resolving issues through calls and emails. Scheduled appointments, prepared customers for lab work, and provided health education to clients.Responsible for onboarding and enrollment of new clients.

Facilitated the fulfillment of Marketing strategies by coordinating between clients and third-party marketing vendors.Provided customer service through calls, chat, and emails.Discussed contracts, procedures, and kept clients informed and updated on the marketing process.Managed and monitored all incoming and outgoing customer support emails, ensuring emails are responded to by the customer service team within 24 hours.Facilitated the registration of newly published books to the United States Library of Congress.Recognized as the top marketing representative for December 2011.

Provided customer service, tech support and accounts management.Promoted products and services through upselling.Awarded top performing agent of October 2010.