Leading two squads dedicated to system migration to the cloud and SaaS product development, my main responsibilities and achievements include:- Migration activities to AWS, ensuring delivery within time and budget;- Delivery of the entire cloud infrastructure for the deployment of custom applications for SaaS, ensuring their efficient integration into the cloud infrastructure through IaC Terraform;- Utilization and provisioning of AWS services such as EKS, EC2, ECS, SNS, SQS, S3, ELB, Lambda, and Amazon API Gateway to develop scalable and resilient architectures;- Implementation of services using CI/CD workflows;- Implementation of observability tools like Dynatrace, Grafana, and CloudWatch;- Close collaboration with development teams to translate business requirements into robust technical solutions;- Interaction with internal and external stakeholders, ensuring a clear understanding of goals and expectations;- Presentation and reports to senior management and presenting solutions for internal teams to use the services;- Leading the FinOps journey aiming to optimize cloud costs;- Implementing agile practices, optimizing operational efficiency, and facilitating agile responses to changes by leading ceremonies;- Collaboration with the systems architecture team for System Design and leading PoCs to define solutions for the client.

Working in the area of digital integration, I was responsible for the API products that support the entire developer experience through the implementation of CI/CD pipelines with Jenkins and GitHub Actions following DevOps practices from the construction, implementation and support of the API Governance. My main responsibilities and accomplishments were:• Conducting the migration of on-premises services to AWS cloud, working with AWS CodeDeploy, Lambda Authorizers and Amazon API Gateway;• Evolution and support of the Axway API Gateway;• Migration rehost to AWS using Puppet on EC2 instances;• Implementation of the Service Mesh solution for EKS Kubernetes;• Implementation of observability tools such as Splunk and AppDynamics;• Alignment of the strategic vision of the product with the technical needs of the development team, managing the product life cycle and ensuring its delivery on time and on budget;• Definition and monitoring of OKRs in alignment with squads and business areas;• Reports and executive presentations to the Superintendence of evolutions and conduction of the product roadmap;• Assessment of the needs of the product's users by conducting analysis, research, and user testing;• Leadership in experiments/discovery to validate hypotheses, records and share learnings for product evolution;• Acting in Agile rituals with the team

Working on the global strategic digital business transformation project that will replace the current OCS for a new Ericsson’s OCS. Responsible to integrate the new OCS with OMS and CRM through SOA and new APIs for the product. Translating and simplifying requirements from business to technical teams to integrate with network elements such as SDP, PCRF and SMSC. Discussion of requirements with business areas mapping business requirements to software requirements on the JIRA. Producing and validation of technical specifications. Discussion and modelling of systems architecture. Functional support to QA teams during tests using HP Quality Center and support to operations teams before and after software releases.High-lighted project managed and successfully implemented:- OCS transformation phase 1: Delivery of integration solutions with the legacy systems in their outline. I worked to achieve convergence of current business solutions with the new OCS Ericsson for the post-paid customers.

Responsible to specify all Contact Center customizations to a big national telecom company. Working with users to formulate and document software requirements. Identifying, investigating, and analysing business processes, procedures and work practices. Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour. Developing functional specifications for use by system developers. Using data and process modelling techniques such as DevOps to create clear system specifications for the design and development of system software. Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.High-lighted project managed and successfully implemented:· OCS Transformation Project: Participated in a high visibility project that aimed replacing the old OCS for the new OCS Huawei. Working as leader of the configuration team I worked gathering all the legacy business rules and requirements such as offers, plans, products, bonus and subscribers lifecycle for the new OCS. As Solutions Architect I defined the best solutions to integrate with the legacy systems such as CRM and OMS. Also worked with Migration team to define the best strategies and solution to migrate 63,9 million customers to the new OCS.

Worked part time as chef in a Mexican restaurant on my gap year overseas to study English as second language and IT project management

As Project Leader I worked in the Prepaid projects team focusing on: Feasibility analysis and estimation of IT applications costs. Specification and functional analysis of systems requirements. Leadership in projects such as implementation of customer service, interfaces, promotions and prepaid offers. Analysis and validation of solutions architecture, technical specifications and estimates of effort to develop systems and prepaid products. Design of systems solutions with best cost-benefit development. Negotiations of solutions and estimates with vendors and internal customers. I worked on manly in modules of prepaid promotions/offers. Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system creating user and training documentation, and conducting formal training classes. Elaboration of test scenarios and validation of integrated systems tests. UAT Support, installation in production environment and post-production systems.High-lighted project managed and successfully implemented:- Migration TRU64 to Linux: As project leader, I worked to migrate the billing and recharge systems from TRU64 servers to Linux servers. Responsible to translate functional requirements into specifications for the technical teams such as Backup, Database, network and infrastructure. As technical leader was responsible for change request and migration for the new servers.

Worked in the management team, responsible for the configuration,maintenance and execution of trouble-shooting of service request, incident and problems of any priority or impact for call routing platform including systems such as PABX Avaya, CMS, NICE, IVR Nortel, CTI, PBX Alcatel/Ericsson and self-service IVR. As service owner, I supervised the main indicators of the area (KPI’s), the environmental performance reports as well as the area service contract’s management of operational costs. I followed up and implemented architectural projects on the environment as well as requests from customersHigh-lighted project managed and successfully implemented:- Improvement of call centre performance and quality: As consultant for ten call centres I worked with IT vendors to improve the support, availability and quality of the Call Centre systems that improved average of calls abandonment rate, average time in attendance queue, percentage of calls blocked, and agent´s occupancy rates which improved company´s customers satisfaction.

I worked in the operations & support team with the implementation of infrastructure projects. Aiding the requested services related to the systems PABX AVAYA, IVR, CMS, NICE recording systems, Workforce system optimisation and CTI ICM, user requests analysis for settings and changes on the environment. Responsible for Nortel IVR support, leading the IVR tests installation design and configuration.High-lighted project managed and successfully implemented:- IVR expansion project: all activities related to the Call Routing Project that allowed ICM to route calls to targets on an IVR/PABX and collect data from an IVR for use in call routing, real-time monitoring, and historical reporting.

Operating in the call centre support and operation management team. Monitoring and inclusion of job’s in Control M, real time monitoring services and KPI for the systems.High-lighted project managed and successfully implemented:- TIM Internship program: As Intern, I had to come up with an innovative idea for the company. I worked in the development of TIM Web Call Centre which was the winning idea of that year.