I provided expert IT support to ensure seamless hardware and software connectivity, including remote onboarding of new hires. I monitored and escalated tickets using Ubersmith and Jira, while managing enterprise solutions such as FortiClient, Office 365, Adobe CC, and Active Directory. Additionally, I optimized networks, enforced security measures, and maintained data integrity. My responsibilities also included hardware repairs, procurement enhancements, and operational efficiency. I… Show more I provided expert IT support to ensure seamless hardware and software connectivity, including remote onboarding of new hires. I monitored and escalated tickets using Ubersmith and Jira, while managing enterprise solutions such as FortiClient, Office 365, Adobe CC, and Active Directory. Additionally, I optimized networks, enforced security measures, and maintained data integrity. My responsibilities also included hardware repairs, procurement enhancements, and operational efficiency. I demonstrated quick adaptability in task management, troubleshooting devices, monitoring trends, and triaging servers. Furthermore, I managed network hardware to optimize operations, delivered diverse technical support for high productivity, conducted hardware imaging, SSD upgrades, and client resolutions. Show less

• Provide insightful advice and friendly, hands-on technical support. • Quickly diagnose products during reservations and provide the right solutions in a fast pace environment. • Responsible for diagnosing, testing, and repairing apple computer systems and mobile devices. • Install, repair, maintain and upgrade apple desktop and notebook computers• Perform device configurations on Apple mobile devices and computers• Repair relationships with customers by turning around… Show more • Provide insightful advice and friendly, hands-on technical support. • Quickly diagnose products during reservations and provide the right solutions in a fast pace environment. • Responsible for diagnosing, testing, and repairing apple computer systems and mobile devices. • Install, repair, maintain and upgrade apple desktop and notebook computers• Perform device configurations on Apple mobile devices and computers• Repair relationships with customers by turning around repair back to them as quickly as possible Show less

- Provide leadership support beyond the responsibilities of store Lead. To make sure customers Get an exception shopping experience. Support the floor to allow time for managers to coach and develop the team. - support a high volume of customers with high volume of employees while maintaining a safe and successfully business. - Consistently achieving/ exceeding company expectations for results by inspiring the team to work together on a goal until its achieve.

Provided Desktop support to our customers during pandemic times. Assisted customers with solutions with hardware and software issues in a high pace call center. Helped customers with technical issues, answered questions, provided solutions to hardware issues, installed, upgrade software, helped with other peripherals and other basic IT issues.

Shift Leader for Main Street Merchandise• Successfully managed the activities of all cast members in multiple locations.• Created training manuals targeted to resolve the traffic flow of the park• Monitored the daily activities for each cast member through software called CDS.• Managed Cast member's schedule based on business needs. • Developed, implemented and monitored programs to maximize customer satisfaction.• Improved service quality and increased sales by… Show more Shift Leader for Main Street Merchandise• Successfully managed the activities of all cast members in multiple locations.• Created training manuals targeted to resolve the traffic flow of the park• Monitored the daily activities for each cast member through software called CDS.• Managed Cast member's schedule based on business needs. • Developed, implemented and monitored programs to maximize customer satisfaction.• Improved service quality and increased sales by developing a strong knowledge of company's products and services.• Trained and certified in their inventory software Show less