Irma Roets Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

Responsible for the efficient and effective financial managent of the companyPro-active monitoring and management of key areas within the business which may have an overall financial impact and advising `management team accordinglyEnsuring corporate governance and related company administration procedures are in place and to facilitate the smooth running of the businessOverseeing a solid Human Resources foundation to ensure legal compliance and sound employee management practices Staff management and overseeing all other financial and administrative processes.

Managed a National Call Centre of 30 employeesCreate Strategic plans to enhance customer satisfactionProvide employees with tools to maintain and increase service levels to both internal and external customersWorked closely with other departments to promote sales, clarify information, and distribute reportsDevelop policies and proceduresGather, analyze and report daily/weekly/monthly service statisticsDaily mentoring, one-on-one discussions and motivational strategiesEnsure a win-sin transaction to all stake holdersSupport sales repsCreated and implemented training plansCreated and implemented call centre induction plan

Ensuring planning was done timorously by scheduling of manafuacturin dates. Releasing production documents, updating information, closing of production documents and handing goods one tot the transport company for deliveringBuying of local raw materials in accordance with MRP. Fax purchase orders to suppliers, follow up on outstanding purchase orders and source suppliers for competitive pricing and new componentsMaintain raw material price list for costing purposes. Determine raw material coste. Draught bill of materialAfter sale service

The Introduction To Marketing Management

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