Social Media Officer, Halo Bca
Current• Analyzing and addressing customer complaints and answering necessary inquiries via live chat within a maximum response time of 2 minutes per customer chat. Responses must meet customer needs promptly and accurately, ensuring speed and accuracy of the information under BCA's SOP and regulations, with a target average hour time of a maximum of 11 minutes.o Achievement: Smart Halo BCA achieved 3rd place in April 2022, 2nd place in December 2022, and 2nd place for the highest improvement in July 2023.