Irma Croteau, M.Ed. Psych. Email & Phone Number

Carrollton, Tx, Us

Swiss-American is a full-service CDMO (Contract Development & Manufacturing Organization) delivering innovation & superior manufacturing solutions for more than 30 years. We help people achieve healthy skin by developing and manufacturing topical skin and wound care products for companies worldwide.

Houston, Texas, Us

Hisco is a specialty distribution company serving the electronic assembly, aerospace and defense, medical, and other industrial markets.In this role, I oversee HR operations covering 39 locations in the U.S., Canada, and Mexico encompassing organizational planning and development, talent acquisition and management, workforce planning, succession planning, compensation and benefits, training and development, employee relations, compliance, and budgeting. Drive programs for a high-performance culture; supervise 4 direct reports with the management of 7 additional team members. Serve as a strategic business partner with leadership teams; member of the Executive Leadership Team; foster and manage relationships.My successes included:• Enhanced HR operational efficiencies; developed and improved policies, processes, and systems; designed a new benefits package for the organization and attained significant savings; created an employee handbook.• Reduced payroll processing errors and established compliance; led selection and transition of new HRIS/Payroll system.• Improved employee culture, engagement, and retention; established positive communications; instituted a new Employee Development Program for the top performers.• Successfully led integration efforts of all HR and staff functions for multiple acquisitions.• Launched the first Women Leaders in Industrial Distribution Retreat.• Developed and conducted “Back to Basics” training for all leadership.• Key contributor in navigating the organization through the pandemic crisis; designed new safety policies.• Developed team members into management roles through coaching and mentoring.

Team Gillman is a family-owned and operated group of automobile dealerships for over 75 years.I developed the HR department and led activities for 3 automotive retail facilities with responsibility for organizational design, talent acquisition and management, employee relations, compensation and benefits, training and development, and workforce planning. Designed short and long-term HR plans and aligned with the company goals; served as a member of the Executive Leadership Team; led monthly loss control/mitigation meetings with all the managers.Key accomplishments included:• Initiated the company’s HR department and established policies and procedures; headed the review, selection, and implementation of a new HRIS/Payroll system.• Designed a new benefits package; instituted online benefits open enrollment.• Streamlined and implemented new hire and onboarding process; improved employee handbook.• Successfully facilitated the company into the top 10 position and was recognized in “Houston’s Top Workplaces” (2017).• Conducted training sessions on the new payroll system, communication, compliance, and workers’ compensation.

Raleigh, North Carolina, Us

BMC is one of the nation’s leading providers of diversified building products and services to professional builders and contractors in the residential housing market.Market Human Resources Manager, 2006 – 2016Previous positions: Regional HR Manager (2000 – 2006) & HR Manager (1999 – 2000)I directed HR actions in up to 5 manufacturing, distribution, and retail facilities, including organizational transformations; administered strategic plans, talent acquisition and management, performance management, workforce planning, training, compensation, and employee relations; served as a member on multiple HR teams.My achievements included:• Optimized HR operational efficiencies; implemented various improvements as a key team member: selected an HRIS system, introduced the company’s benefits program to new acquisitions, and transformed the vacation accrual plan.• Recognized for leading the Market Region with multiple achievements, including the first to reach 100% paperless payroll; the highest percentage of employee enrollment in the new wellness program; and a Safety Award for the most reduction of workers’ compensation injuries (attained significant savings).• Headed the integration of all HR functions for several acquisitions.• Successfully staffed and established a new facility.• Developed team members into leadership roles through individual development plans.• Delivered training sessions covering safety, compliance, and the HRIS system.

Master Of Education (M.Ed.), Educational Psychology - Human Learning And Development

Bachelor Of Arts (B.A.), Psychology