Irma James Email & Phone Number

Mansfield, Texas, United States

» Coordinate and manage service requests from clients, ensuring timely and effective resolution.» Schedule and dispatch technicians for on-site service calls and installations.» Serve as the primary point of contact for clients, providing updates and ensuring satisfaction.» Maintain accurate records of service requests, work orders, and client interactions.

Arlington, Texas, United States

» Website set-up and development » Website analysis and redesign of established websites » Social media account set-up as needed » Maintenance as requested by client » Graphic design for website and social media use

Arlington, Texas, United States

» Preventative maintenance and repair of all arcade games and pinball machines. This includes cleaning, rewiring, replacing hardware components/assemblies, or other tasks to ensure an original gaming experience.» Utilizes online archives, manuals, and databases for troubleshooting and repair needs. » Procurement and coordination of receiving parts, games and/or supplies as needed.» Oversee community events to ensure games perform at optimal level for the duration.» Building maintenance as required.

Cedar Hill, Texas, United States

» Maintain a well-organized and presentable office and showroom for walk-in clients » Greet guests and escort to appointments as needed » Utilize multi-line phone system B2B relations and correspondence » Procurement and management of all orders needed by designers » Coordinate deliveries of products to warehouse and/or work sites » Organizes and updates QuickBooks data for analysis » Receives payments via QuickBooks » Maintain and organize office warehouse

Mansfield, Texas

» Managed communications across 22 global branch offices» Moved the process of daily account interactions to an efficient paperless system saving weeks between correspondence by training staff on new software» Ensured company was included on customers’ Approved Vendor Lists (AVL), contributing to the billion-dollar annual revenue» Engaged with multi-million dollar corporate accounts to maintain AVL status by working within the necessary processes, constraints, and requirements for each customer» Coordinated and managed the reviewing, editing, dissemination, and archiving of thousands of confidential legal documents for customer accounts» Researched and responded to requests for information to retain customers, as required by their quality system, for most corporate accounts» Coordinated interdepartmental communication to complete the customer invoicing process» Established streamlined documentation review processes, as a company standard, ensuring time and resources were optimized» Centralized quality communications through a single inbox system to track and resolve issues quickly, saving resources, and decreasing response time turnaround» Documented process improvements/preventative actions and maintained policies/procedures ensuring adherence to the Quality Management System requirements

» Support of the ISO 9001:2008 Quality System» Contract Review

Mansfield, Texas

» Help Maintain database for over a million products on the company website» Reviewed data for discrepancies and accuracy adhering to guidelines» Assisted the New Product Introduction Team in swiftly presenting new products on Mouser’s website» Researched analytics from user searches to produce reports for potential products and vendors/suppliers» Ensured complete, accurate product information availability for products featured in press releases and newsletters

» Assisted with the loading in and strike of theater sound systems» Ran cable, hung speakers, mounted closed circuit cameras and video monitors» Managed wireless mics for performers and conducted any troubleshooting required during a performance

Master Of Science - Ms, Ux Design

Activities and Societies: Golden Key International Honour Society, Alpha Kappa Mu

Bfa, Theatre - Technical Emphasis

Activities and Societies: Alpha Psi Omega Areas of Study: Lighting Design Scenic Design Sound Design