• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and timekeeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated.• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed and delegates tasks as appropriate.• Reviews quotes and provides recommendations for cost efficiencies following the company’s standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.• Promotes and reinforces a positive working environment and hire, develop, lead and motivate a talented team of technicians.• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities.

-Able to prioritize multiple concurrent tasks and adapted to different scenarios, required good communication skills with individuals of all levels.-Provided technical support to customers through a thorough understanding of Creative Solutions products, related services and technology, and customer and industry workflows.Identified and address complex usability problems which can involve Creative Solutions-manufactured products as well as third-party products and services.-Worked with the Sales and Marketing teams to help provide excellent pre-sales / product evaluation support, including educating customers about terminology, new and previously available product features, and benefits in a timely manner.-Built and maintained positive relationships with existing customers to help generate repeat sales, issue resolutions, and positive customer experience.-Reviewed customer requests for returns/repairs; provide accurate information regarding product returns, concerns, requests, and failures to internal groups within Creative Solutions. Identified, documented, and escalated customer issues to appropriate internal team members.-Performed ongoing testing on new and previously released products, firmware, and evaluation of all customer-facing documentation, as well as beta testing of products prior to release.-Used metrics and reports to communicate trending issues to the rest of the company. Was responsible for escalation management, and solving difficult customer problems. Attended meetings and shared information with other departments. Managed Local Team members-Developed, provided, and maintained positive communication with vendors and customers for diagnosing and rectifying problems and the candidate possesses strong interpersonal communication skills. Able to work well under pressure, meeting multiple deadlines. Performed other duties as requested by the supervisor. Strong interpersonal and communication skills.

Coordinated all aspects of the Live Stream pre and live-production workflow including creating the metadata for backend production systems and creation of all pre-production supporting material (web pages, presentations, course materials). • Supported all components of live event back-end production: set-up, strike, run board, playback, Skype, Zoom, video switching, streaming, and troubleshooting at all locations. Provided AV tech support for Live Events.• Collaborated with the editor to proof all media prior to publication and ensure all recordings are properly edited.• Designed and build website pages for private events and coordinated all translations for course materials.• Interacted/communicated with different departments on their needs and wants for events all the way from advertising the event through the very end of an event. Assisted in creating the show via Livestream so the audience understand what is happening.• Archived all media in the current standard workflow.• Prepared all Live Streaming computers and On the Road preparations for Live Streamed events for on the road pre and post-event.• Web-based driven and works closely with MSIA Partners Web teams and developers along with Ooyala/Brightcove.

Performed critical tasks for a variety of studio positions: Technical Directing, Audio Engineer, Stage Manager, and Live-Stream responsibilities Assistant. ACCOMPLISHMENTS● In-house expert for live video and stream operation. ● Managed the daily operation of live streams. ● Within three months, named Assistant Director to the Director for the LIVE Main Show.● Within a year, directed shows such as Nerd Alert, TYT Friday Post Game, The Point, Final Judgment, The Volume, My Take, and Murder with Friends. Back-up directed shows TYT Sports, What The Flick, and Pop Trigger.● Frequently filled-in for producers and associate producers. Hosted and produced Friday Post Game Show.● Trained staff on best practices and quality standards for live broadcasts in compliance with FCC rules and regulations.RESPONSIBILITIES● Performed live-cut switching and technical direction in-studio talk shows, A/V (camera/audio) and stage management setup and teardown between shows, audio routing and basic audio board setup, and live-stream troubleshooting.● Conducted daily equipment and system checks. Resolved issues for live broadcasts.● Coordinated on-air and online news coverag. Cut video and provided elements for production of show segments

Directed and produced the broadcasts of a mega church with 10,000+ members, seating size the equivalent of the Kodak Theatre (3500), and live internet streaming for a minimum of 5 services weekly.ACCOMPLISHMENTS● In 2 years grew a bi-lingual service from a single camera live-feed program to a production using 3 teams and 4 directors using multiple cameras. ● Created and delivered technical training program in the use of media equipment production techniques and processes; minimized need to hire free-lance professionals and improved efficiencies. ● Effectively managed a $75K+ budget for camera staff; saved $25K annually using freelance and volunteer personnel. ● Produced and directed a bi-lingual service media program including production of DVD recordings.LEADERSHIP● Directed media events and globally distributed television broadcasts.● Recruited, auditioned, and hired professional announcers and actors/actresses for commercials and productions. Successfully interacted and directed high profile and Grammy Award winning talent. ● Implemented procedures for control/production room efficiency. ● Coordinated volunteer and free-lance production teams for broadcast services. ● Managed video archives and production logs for all productions and broadcasts. ● Managed media office inventory, equipment inventory, and lending logs.PRODUCTION & EDITING● Assisted with in-house and production shoots. ● Served as backstage and floor manager for major events. ● Operated cameras including managing the Jib. ● Assisted with visual subtitles for bi-lingual services. ● Programmed lighting cue, effects, and sequences on the Grand-MA Lighting Board.● Designed stage lighting for a variety of performance events.

KTST & KTSTFM.COM, 89.5: Production / On-Air Talent (2006)KMOJ, 89.9: Program Production (2003 – 2005)WVOE, 97.7: Sales Representative (1997 – 1998) ● Produced the weekly Gospel Radio Show Vivacious Victory. Created concept, wrote copy, and planned playlists. ● Broadcast announcements and commercials. Promoted events, mixed music, and communicated with public. ● Generated leads, developed prospects, sold and negotiated contracts for on-air sponsors and advertisers for the Northwestern College student radio station.

Processed loans, monitored compliance, and worked with customers through application process.