Responsible for developing and managing an inside sales team. Develop and implement engagement strategies to enhance client satisfaction and retention. Identify opportunities for upselling or cross-selling additional services. Leading my team to maintaining strong relationships with clients, ensuring their needs are met and exceeded. This role involves collaborating with internal teams to deliver exceptional service and support, driving client satisfaction, and identifying opportunities for growth.

Spearheaded sales administration throughout the entire sales process for a wide range of Oil & Gas projects across the North American market.• Oversaw high-volume RFPs and produced proposals, bids, and tender documentation with total value exceeding $164 million.• Orchestrated data management across CRM databases and Salesforce, ensuring optimal standards of accuracy and conducting regular data analysis and reporting on revenue, sales, and profit margin performance.• Deliveredcross-departmentaladministrative,operational,andexecutive assistance advancing company goals of legal and KPI compliance.• Introduced new training materials and led group and individual training sessions, improving sales teams’ ability to utilize company software.• Tracked team members’ performance and reconciled financial records to approve and process eligible sales incentives.• Cultivated productive relationships with clients and collaborated closely to generate new and recurring contracts and master service agreements.

Supported the Product Development Management (PDM) life cycle for five product lines from conception and planning through client delivery ensuring full compliance with established deadlines, deliverables, and quality targets.• Ensured the accuracy and availability of project documentation (scope, bill of materials, designs, engineering documents, change orders, and others) and held sole responsibility for moving projects to next gate within system.• Planned and executed PDM Gate meetings, coordinating schedules, distributing meeting documentation, and monitoring agenda compliance.• Streamlined access to data for all project stakeholders and managed project data within the Clarity system, conducting regular data audits, data mining assignments, and reporting on project status.

Coordinated medical office operations and a team of 6 personnel, driving continuous improvement of processes related to the scheduling of patient appointments, billing and collection, payroll, budget management, and healthcare service delivery.• Onboarded and trained new personnel, ensuring adoption of key SOP and regulations.• Tracked and analyzed schedules with multiple variables to coordinate surgeries and patient appointments with no timelineconflicts.• Entered new patients into the patient database and inputted all required demographic, healthcare, insurance, billing, and payment information in compliance with HIPAA.• Liaised with insurance providers and reviewed patient eligibility and current benefits to code, obtain authorization, complete billing for provided services, and/or resolve issues.• Improved practice P&L performance through minimization of costs and improvement of inventory management and procurement procedures.

Check in patients, update charts, collect co-payments, and reconcile at the end of the business day.Assist the doctor with patients, prescriptions, referrals, outpatient scheduling, and schedule appointments.

Patient Access Representative IV/Department Secretary/Bed ManagementPre-register patients for inpatient and outpatient procedures, and verify healthcare benefits.Schedule inner office and departmental meetings; arrange travel accommodations and expenditures for the Patient Access Director. Work alongside the Operations Administrator in facilitating the proper transfer of patients within the hospital and life flight patients. Communicate effectively with Charge Nurses and Department Managers to ensure appropriate staffing within guidelines to nurse/patient ratio.