• 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝘁𝗿𝗶𝗮𝗹 𝘀𝗶𝗴𝗻-𝘂𝗽𝘀 𝗯𝘆 𝟯𝟬% by finding the right keywords and improving the app store listing for Ling, a language learning app with over 𝟱 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗱𝗼𝘄𝗻𝗹𝗼𝗮𝗱𝘀..• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝟭 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗺𝗼𝗻𝘁𝗵𝗹𝘆 𝘃𝗶𝗲𝘄𝘀 by building a successful language learning blog, which greatly increased our platform’s visibility and authority.• 𝗕𝗼𝗼𝘀𝘁𝗲𝗱 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝘁𝗿𝗮𝗳𝗳𝗶𝗰 𝗯𝘆 𝟰𝟬% by researching important keywords and writing content that users were searching for.• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 to better understand users, which led to a 𝟮𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝘁𝗿𝗶𝗮𝗹𝘀 by improving marketing campaigns in the App Store and Google Play.• 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 by working with an agency to fix issues with WordPress, Elementor, and Astra, making the site easier to use and better ranked on search engines.

• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝗸𝗲𝘆𝘄𝗼𝗿𝗱 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 to meet customer needs, which helped improve search engine rankings (𝗦𝗘𝗥𝗣𝘀) 𝗯𝘆 𝟱𝟬%.• 𝗖𝗮𝗿𝗿𝗶𝗲𝗱 𝗼𝘂𝘁 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗘𝗢 𝗰𝗵𝗲𝗰𝗸𝘀 on several websites, improving backend 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗯𝘆 𝟵𝟬% and steadily increasing search rankings each month.• 𝗟𝗲𝗱 𝗺𝗼𝗻𝘁𝗵𝗹𝘆 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀 that were designed to fit specific customer needs, resulting in a 𝟮𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝘀𝗮𝗹𝗲𝘀 compared to times without agency support.

• 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗳𝗿𝗮𝘂𝗱 𝗮𝗹𝗲𝗿𝘁𝘀 𝗯𝘆 𝟱𝟬% by identifying and fixing security issues in user accounts, which made the platform much safer.• 𝗟𝗲𝗱 𝗮 𝘁𝗲𝗮𝗺 𝗼𝗳 𝘀𝗶𝘅 𝗽𝗲𝗼𝗽𝗹𝗲, consistently meeting and surpassing goals through effective leadership and clear guidance.• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 𝗮 𝗣𝗼𝘄𝗲𝗿 𝗕𝗜 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 that offered real-time data insights, which improved the platform’s ability to detect 𝗳𝗿𝗮𝘂𝗱 𝗯𝘆 𝟮𝟱%.• 𝗗𝗲𝗮𝗰𝘁𝗶𝘃𝗮𝘁𝗲𝗱 𝟵,𝟬𝟬𝟬 𝘂𝗻𝗮𝘂𝘁𝗵𝗼𝗿𝗶𝘇𝗲𝗱 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, stopping the illegal sale of 𝗯𝗮𝗰𝗸𝗹𝗶𝗻𝗸𝘀 on the dark web, protecting user data, and making the platform more secure.

• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝗱𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗱𝗮𝘁𝗮 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀 to improve payment processes for both physical and digital goods, preventing fraud losses of $𝟲 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗨𝗦𝗗 for physical goods and $𝟰𝟱𝟬,𝟬𝟬𝟬 𝗨𝗦𝗗 for digital goods.• 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗲𝗱 𝗺𝗮𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗶𝗲𝘄 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 to reduce fraud, leading to a 𝟭𝟱% 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 in operational accuracy.• 𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗲𝗱 𝘀𝘂𝘀𝗽𝗶𝗰𝗶𝗼𝘂𝘀 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝘆 in the Microsoft Rewards program, working with a team to stop the Bingger Bot and prevent a potential loss of $𝟯 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗨𝗦𝗗.• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗮𝗻 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝘃𝗲 𝗣𝗼𝘄𝗲𝗿 𝗕𝗜 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 that highlighted high-risk transactions, helping to prevent approximately $𝟮𝟰 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗨𝗦𝗗 in fraudulent transactions during peak seasons.• 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝗮𝗱-𝗵𝗼𝗰 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀 by canceling rejected orders and blacklisting fraudulent transactions, ensuring efficient 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀.

• 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗫𝗯𝗼𝘅 𝗴𝗶𝗳𝘁 𝗰𝗮𝗿𝗱 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀 𝗳𝗿𝗼𝗺 𝟴𝟬% 𝘁𝗼 𝟭𝟱% by leading a training program focused on preventing "𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗳𝗿𝗮𝘂𝗱." This type of fraud often occurs when children use gift cards without their parent's permission.• 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 by creating a process where refunds were quickly issued to trustworthy customers, ensuring that their issues were resolved within 𝟯 𝗵𝗼𝘂𝗿𝘀 of contacting customer service.• 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗱 𝗮 𝘁𝗲𝗮𝗺 𝗼𝗳 𝟭𝟬 𝗽𝗲𝗼𝗽𝗹𝗲, regularly meeting and exceeding our monthly targets through strong leadership and clear communication.• 𝗘𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝘁𝗵𝗲 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸 𝘁𝗲𝗮𝗺 𝗳𝗿𝗼𝗺 𝟮 𝘁𝗼 𝟭𝟱 𝗺𝗲𝗺𝗯𝗲𝗿𝘀, showing how effective the project was and how it benefited the company.

• 𝗥𝗲𝘃𝗶𝗲𝘄𝗲𝗱 𝟭𝟬𝟬 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗱𝗮𝗶𝗹𝘆, which improved fraud detection and made transaction processes more secure.• 𝗦𝘁𝗮𝗿𝘁𝗲𝗱 𝗮 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗧𝗲𝗮𝗺𝘀 𝗰𝗵𝗮𝗻𝗻𝗲𝗹 to share fraud patterns, which helped the team work more efficiently and improved platform security.• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗮 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 site to make it easier to access fraud processes, increasing operational efficiency.• 𝗛𝗮𝗻𝗱𝗹𝗲𝗱 𝟰𝟬 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗱𝗮𝗶𝗹𝘆, ensuring high satisfaction by resolving issues quickly.• 𝗘𝘅𝗰𝗲𝗲𝗱𝗲𝗱 𝗞𝗣𝗜𝘀 with high accuracy rates (𝟮% 𝗳𝗮𝗹𝘀𝗲 𝗻𝗲𝗴𝗮𝘁𝗶𝘃𝗲𝘀, 𝟬.𝟴% 𝗳𝗮𝗹𝘀𝗲 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲𝘀), setting 𝗻𝗲𝘄 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀.• 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗺𝗮𝗰𝗵𝗶𝗻𝗲 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗺𝗼𝗱𝗲𝗹𝘀 𝗳𝗼𝗿 𝗳𝗿𝗮𝘂𝗱 𝗱𝗲𝘁𝗲𝗰𝘁𝗶𝗼𝗻, helping the platform prevent fraud more effectively.

• 𝗥𝗲𝘃𝗶𝗲𝘄 𝟭𝟬𝟬 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗱𝗮𝗶𝗹𝘆 to find any suspicious activity, such as unusual spending or transfers that could indicate fraud. • 𝗠𝗼𝗻𝗶𝘁𝗼𝗿 𝗵𝗶𝗴𝗵-𝗿𝗶𝘀𝗸 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 involving online banking, credit cards, and debit cards. • 𝗦𝘁𝗮𝘆 𝘂𝗽𝗱𝗮𝘁𝗲𝗱 𝗼𝗻 𝘁𝗵𝗲 𝗹𝗮𝘁𝗲𝘀𝘁 𝗿𝘂𝗹𝗲𝘀 𝗮𝗻𝗱 𝗿𝗲𝗴𝘂𝗹𝗮𝘁𝗶𝗼𝗻𝘀 from government authorities and financial institutions.