Ebube Iroroh Email & Phone Number

• Analyzed pizza sales data and International Brewery sales, profit and country data using Power BI and excel to identify trends and patterns in customer, sales, profit and country behavior.• Created interactive dashboards to visualize sales performance across different regions and product categories.• Developed data-driven recommendations to optimize marketing strategies and improve sales.• Utilized power query editor for data cleaning, manipulation, and creating interactive dashboards for clients.

Nigeria

• Slashed response times by 45% through efficient issue resolution.• Increased client and candidate retention through targeted initiatives• Enhanced collaboration, constant communication and efficiency.• Monitoring key metrics related to customer and client satisfaction and overall success.• Guiding new candidates through application and answering questions.• Communicating feedbacks to clients, providing reports on candidate performance.

Lagos State, Nigeria

• Answered to customer’s enquiry.• Ensured that a good relationship of the customer and the company is attained.• Scheduled meeting with the management and the customers.• Handled request and queries appropriately.• Performed secretarial and administrative task like data management and keeping track of expenditures.• Provided solutions to problems encountered by customers.

Lagos State, Nigeria

• Stood in the gap between customers and producers• Ensured the customers are satisfied with the product by making sure they are in perfect conditions and produced under the most hygienic environment• Ensured the welfare of the consumers are taken into consideration.

Asaba, Delta State, Nigeria

• Professional customer handling and first-time resolution (FIR) customer complaint.• Handled difficult calls and liaising with resolution department in resolving customers complaints and requests.• Selling of services to both intending and existing customers.• Responded to customer’s enquiries, complaints and request within a specified handling time.• Responsible for planning itinerary for consumers.• Provided support including procedural documentation.• Supporting the collections of payment by regularly contacting defaulting customers.• Managed internal and external issues on behalf of the management.

Asaba, Delta State, Nigeria

• Ensured the product the consumers are getting are in perfect condition and fit for consumption• Provided solution to futuristic problems likely to be encountered• Ensured the consumers are satisfied with the product.

Diploma, Data Engineering

B.Sc., Microbiology