Ebube Iroroh Email & Phone Number

• Analyzed pizza sales data and International Brewery sales, profit and country data using Power BI and excel to identify trends and patterns in customer, sales, profit and country behavior.
• Created interactive dashboards to visualize sales performance across different regions and product categories.
• Developed data-driven recommendations to optimize marketing strategies and improve sales.
• Utilized power query editor for data cleaning, manipulation, and creating interactive dashboards for clients.

Nigeria

• Slashed response times by 45% through efficient issue resolution.
• Increased client and candidate retention through targeted initiatives
• Enhanced collaboration, constant communication and efficiency.
• Monitoring key metrics related to customer and client satisfaction and overall success.
• Guiding new candidates through application and answering questions.
• Communicating feedbacks to clients, providing reports on candidate performance.

Lagos State, Nigeria

• Answered to customer’s enquiry.
• Ensured that a good relationship of the customer and the company is attained.
• Scheduled meeting with the management and the customers.
• Handled request and queries appropriately.
• Performed secretarial and administrative task like data management and keeping track of expenditures.
• Provided solutions to problems encountered by customers.

Lagos State, Nigeria

• Stood in the gap between customers and producers
• Ensured the customers are satisfied with the product by making sure they are in perfect conditions and produced under the most hygienic environment
• Ensured the welfare of the consumers are taken into consideration.

Asaba, Delta State, Nigeria

• Professional customer handling and first-time resolution (FIR) customer complaint.
• Handled difficult calls and liaising with resolution department in resolving customers complaints and requests.
• Selling of services to both intending and existing customers.
• Responded to customer’s enquiries, complaints and request within a specified handling time.
• Responsible for planning itinerary for consumers.
• Provided support including procedural documentation.

Asaba, Delta State, Nigeria

• Ensured the product the consumers are getting are in perfect condition and fit for consumption
• Provided solution to futuristic problems likely to be encountered
• Ensured the consumers are satisfied with the product.

Diploma, Data Engineering

B.Sc., Microbiology