Roy Black Email & Phone Number

Phoenix, Arizona Area

Managing 100+ technicians on the west coast. Call assignments, escalations, parts management and assisting the Branch Manager with daily field operations. • Supports the Branch Manager to ensure all established goals and objectives of the Field Organization are met on a consistent basis.• Assists with scheduling and prioritizing the daily dispatch of calls along with the assignment of unassigned calls and projects; monitor calls in accordance with SLAs and adjust workload for call volume fluctuation.• Makes recommendations regarding staffing to Branch Manager• Oversee call management compliance of assigned area• Provides guidance and leadership to technicians in designated –branch• Provides feedback to Branch Manager regarding technician performance • Is aware of and applies cost containment measures and processes including but not limited to calls per day, utilization of technicians, overtime goals and parts returns.• Conducts on-site field safety audits • Supports the goals and business objectives to assigned group of employees• Serve as contact for escalations in assigned territory• Oversee contractual commitments and ensure quality of work meets company and consumer guidelines and expectations • Monitor technician parts returns to ensure compliance• Coordinate logistics functions, including maintaining inventory, timely technician part pick-up and returns, tracking parts, monitoring usage, assisting in asset control, etc.• Proactively identify and provides recommendations for customer service and operational improvements• Perform administrative functions including approving time sheets and expense reports, preparing reports as needed, managing scheduling of PTO• After hours stand-by required as directed by Branch Manager• Travel as required• Other duties as required by business needs

Http://Wwts.Com/

I start out at home where my call load is assigned electronically through a web portal. From there I plan my route and pick up the parts from UPS and Fed-Ex drop locations. I then preform the repairs at the customer's preferred location home, office or public meeting place. The work is warranty hardware repairs for Dell, IBM / Lenovo, Lexmark, HP, Canon and a few others. I work on PCs, and laptops, mobile devices, TV's (all brands), Printers, Servers, Network and storage systems. Senior EngineerOverviewWorldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.Worldwide TechServices Senior Engineer: The Senior Engineer position is solutions driven including desk side support responsibilities as well as hardware break fix services on various client products which may include satellite devices and server repair. Hardware break fix products may include desktops, laptops, televisions, basic printers and MF printers. As a Senior Engineer you must possess the ability to perform moderate to complex troubleshooting and repair activities. And also may require the exercise of complex analytical skills and to make decisions based on established department and company guidelines.

Phoenix, Arizona Area

Warranty repairs for DELL, DELL Enterprise, IBM / LENOVO, SONY, HP and LexmarkWorldwide TechServices Engineer Reports to the Territory Supervisor the Engineer performs a variety of hardware-focused, break fix services and solutions on various client products including desktops, laptops, televisions, basic printers, MF printers and Desk Side Support services. Engineers must possess the ability to perform basic, moderately complex and complex troubleshooting and repair activities. Engineers may be required the exercise of basic, moderately complex and complex analytical skills and to make decisions based on established department and company guidelines.

Phoenix, Arizona Area

Worldwide TechServices Field Specialist Reports to the Territory Supervisor the Field Specialist performs a variety of hardware-focused, break fix services and solutions on various client products. Complex troubleshooting and repair activities. Requires the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.Warranty repairs for DELL, DELL Enterprise, IBM / LENOVO, SONY, HP and Lexmark•Providing customer break fix support for designated equipment•Communicating clearly in written and verbal form •Possess excellent customer service skills •Accepting and delivery of all service calls assigned •Completing all administrative tasks associated with each call •Responsible for control and return of assets and inventory •Other duties may be assigned to meet business needs •May provide functional guidance to colleagues

Checked chemistry of plating bath. Managed inventory and supplies. Managed after noon and evening plating crew. Treated and disposed of plating bath waste water.

United States

Worked temp jobs at: Deseret Laboratories, Orgill hardware and home improvement warehouse, some general construction and Berry's MFG.

Colorado City Az

over the years worked as:Bagger, assistant grocery manager, grocery manager, IT manager and DSD manager.

Colorado City, Az

Built track houses and some commercial.

Colorado City Arizona

worked part time during the summer building and installing cabinets.

Computer Installation And Repair Technology/Technician

Activities and Societies: N/AN/A

High School

Activities and Societies: N/AN/A