Irrington Roberts-Isaacs Email & Phone Number

United States

Boca Raton, Florida

-Associate Manager for New Business Services and Cell Phone Repair-Managed, and facilitated with all department vendor relations-Applied innovative business practices and strategies to promote sales and brand awareness online and in over 1,300 retail locations. Pioneered the first Groupon Promotion in Office Depots History-Collaborated with our creative team to construct National Ads and campaigns to promote our Cellphone Repair program across all media channels. -Successfully raised sales over 110% during our back to school campaign in 2018

Boca Raton, Fl

- Maintain and Up Date the Green Attribute Database by cataloging all of our Eco - Conscious items for sales and sustainability purposes. - Work with merchant teams to promote Eco product awareness while maximizing sales and promotional opportunities. - Build vendor relationships to verify all legal documentation, and coordinate promotional offers for all of our "Green" items.- Provide Analytical reporting on all Contract ( B2B ) item maintenance issues using SQL database systems.- Work with Agents through the use of Fresh Desk ticket system, to resolve any customer order and Item Issues.

Boca Raton

-Category assistant for the Software Retail Merchant team.-Facilitate and assist with vendor relations-Apply best business practices and strategies to promote sales and brand awareness online and in over 1,000 retail locations. - Work with Vendors to secure best in class pricing and promotions.-Work with our creative team to construct Insert and online ads that optimizis space and positioning, while clearly and accurately delivering our sales message

Miami/Fort Lauderdale Area

•Assist with the daily operations of running, maintaining, and growing the SquareTrade warranty brand for Systemax Corp.•Managed , ran and facilitated program growth project and initiatives to maintain the steady multi-million dollar growth of the warranty program •Pull, create, and edit pivot tables and data as requested •Developed and implement effective promotional strategies to increase profit across all channels (Retail ,Web, B2B and Inbound)•Supplement and provide the Channel Sales Manger with answers and solutions to all internal requests.•Pull reporting, identified trends within the data, and assisted with developing effective marketing strategies.•Effectively communicated and worked with every department with in Systemax Corp.

Miami, Florida

-Owned, led, managed, developed and implemented business development projects and marketing strategies to drive consistent year-over-year sales growth across a multi-channel e-commerce retailer (B2B, e-commerce, catalog, inbound sales and retail). - Analyzed and capitalized on sales and marketing opportunities for ongoing program growth. - Maintained ongoing program visibility, awareness, profit and revenue growth across all channels by aligning and engaging key channel partners. - Collaborated with vendor partner in developing, prioritizing, implementing programs to meet market trends and maximize growth opportunities. - Arranged and delivered on-going training for new and existing programs for sales force across all channels (i.e. webinars, new hire training and sales symposiums). - Managed and allocated funds to optimize marketing initiatives across all channels. - Collaborated with engineering team and other internal resources to bring new consumer based and SMB programs to market.

Miami/Fort Lauderdale Area

- Pioneered and assisted with launching program initiative for the call center.- Worked with floor managers to develop and refine program quality standards.-Manage , and assist with online Chat sales and services.

-Managing CA - Total Defense product's life cycle for Systemax Corporation - Business to Business division-Analyzing potential partner relationships for CA - Total Defense -Supplying the sales teams with the most current research and marketing information to increase sales-Working with sales team to gain feedback from potential and current customers in order to keep products at the top of industry-Educating, supporting and resolving all Client/ Customer service concerns that may arise-Exceeding my quarterly quotas; raised over $300,000 in total revenue-Restructured the renewal process to effectively utilize all channels and bridged previous gaps in communication-Collaborated and trained over 300 B2B account managers in North America

Tampa/St. Petersburg, Florida Area

-Managed the largest account, Tiger Direct / Systemax Corp. Over 20 million in annual revenue. -Preformed on site trainings at Local and National CompUSA stores-Addressed and resolved all customer service issues for over 200,000 active accounts-Streamlined and bridge the communications gap between both companies, by providing Tiger -Direct with a direct onsite manager familiar with both network systems-Increased all center sales using sales promo and by speaking one on one with agents

-Successfully completed Management data base training in MACS order entry and credit card authorization protocol-Managed all on-line product reviews for Systemax Corp. (which includes Tiger Direct, CompUSA, and Circuit City)-Developed our proactive outreach program- created a standardized e-mail process to contact customers requiring assistance -Used customer feedback to identify products with high return rates and forward to our marketing department to research, resolve and/or remove particular item(s) from sales inventory.-Assisted with the refinement of our product review system and standard revision protocol -Contact and successfully retain 10-20 customers per day-Consistently read and reviewed 300-400 postings daily. -Trained and supervise a team of three individuals-Served as a point of contact and liaison between Major Manufactures and our customers.-Selected as the Employee of the month for July 2010

Miami/Fort Lauderdale Area

-Successfully completed data base training in MACS order entry and credit card authorization protocol-Consistently averaged over 70 inbound calls a day, while providing the highest quality service to our customers-Received over 60 Customer service awards in less than 2 years of employment (company record). -Maintained an average seat value of over $700,000 per monthly sales period. -Developed and refined sales techniques to maximize profit and promote customer brand awareness-Trained and mentored new team members-Maintained and developed customer relations

-Successfully completed State certification for Wood Destroying Organism Inspector-Continuous interaction with numerous customers-Assisted customers with pest control questions and concerns-Surveyed, measured, and assessed consumers homes and provide them with accurate estimates-Generated outside sales leads selling pest control and our signature termite service face to face and over the phone to residence and local businesses.

Associate Of Arts, Mass Communications

Bachelor Of Science Degree, History