Ian Ritchie Email & Phone Number

Melbourne

• Client-side engagement leading business analyst activities, defining, evaluating and delivering process and technology transformation initiatives.
• Delivered consulting and project management services, applying relevant specialist HR and Finance knowledge and expertise to influence and advise on operational and technology strategies.
• Reviewed and simplified broad range of key business processes and supporting functional and non-functional requirements with a view to maximizing efficiencies across HR/Finance departments.
• Assessed the impact, cost/benefit and risk of proposed changes, developed business justification for executive approval and secured endorsement for project and resource funding requests.
• Facilitated workshops to elicit, analyse and interpret requirements and playback requirement-to-technology traceability to ensure solutions were fit for purpose.
• The key link between HR and Finance specialists and internal/external technology teams, re-building relationships and trust and embedding a culture of collaboration and knowledge sharing.

Melbourne, Australia

• Responsible for the identification, solutioning and hands-on delivery of a diverse range of key strategic and operational initiatives including automation technologies, workflow integration and end-to-end process.
• Accountable for the design and implementation of multiple proof of concepts (including Robotic process automation) to demonstrate feasibility of proposed solutions and build stakeholder engagement.
• Acted as the key Service Delivery specialist for the Finance/Sales/HR operational teams, building productive and collaborative relationships between business users, projects teams and external/internal technology.
• Led the PMO and accountable for project scope, project schedules, cost control and the authoring of; VSM’s, BRD/BRS, business impact assessments and project investment models.
• Conducted business needs assessment through workshops and documentation of user stories, identifying the "problem we are trying to solve", developing the problem statement and quantifying objective measures of success.

Melbourne, Australia

• The key conduit between Collections, Accounts Payable, Procurement, Finance and IT, managing the assessment of current processes and identifying opportunities to standardise process, improve financial controls and.
• Collaborated with senior leadership to develop a continuous improvement culture with supporting technologies to measure and manage lean activities.
• Developed in-depth knowledge of business verticals (HR, Sales, Customer contact centres, Customer On-boarding, Collections and Banking) allowing for solutions to be better tailored to the specific business need.
• Worked in partnership with process/product owners, identifying the potential for cross functional collaboration and improvement opportunities.
• Accountable for process improvement initiatives end to end whilst driving improvements using lean methodologies, an Agile delivery framework and robotic process automation solutions.
• Ran value stream mapping exercises, process & solution workshops.

Melbourne, Victoria, Australia

• Managed the people and technology capability for the delivery of agile/hybrid projects and continuous improvement initiatives across the Corporate Services business unit.
• Mentored team members in the successful completion of Greenbelt projects using lean methodologies.
• Coached operational teams in the use of continuous improvement methodologies and tools.
• Developed cross-divisional relationships to drive project advocacy and support for innovation and BAU activities.
• Successfully reviewed, revised and republished all Department’s key processes (~380) for deployment of new transformational technologies across multiple releases and project teams.
• Managed a broad portfolio of ~150 technology change requests and was accountable for the prioritisation, scheduling, and delivery of these changes.

Melbourne, Australia

• A small start up (7-10) focused on commercialising video compression software.Main accountabilities included;
• Performed regular maintenance and upgrades of business systems.
• Presented ideas for system improvements and enhancements
• Produced detailed specifications and programmed in a range of languages including; C, C+, Java, JavaScript, SQL.
• Designed, developed and implemented core database technologies.

Associate'S Degree, Software Development, Higher Distinction (Valedictorian)

Bachelor'S Degree, International Politics, Distinction

Pmbok, Project Managament, Accreditation

Project Management Certification

Diploma, Master Of Business Administration, High Distinction

Major in Strategy & Finance

Database Adminstration, Certified Sql Server Dba

Major Database architecture and design. Minor SQL and DTS packaging.

Sun Micro Systems Accreditation, Java, Certified Java Programmer

Scholarship awarded and industry training undertaken.