Here are responsibilities and duties enclosed to my position being held at the More Quarters Boutique Hotel:- Handling and maintaining of float/petty cash.- Day to day preparations of arrivals and departures.- Personalized guest check ins and check outs. - Dealing with and escalating guest complaints as they come forth. - High attention to detail. - Stock control for the front desk (Stationary, Welcome beverage stock etc)- Gathering details for daily handovers. - Gathering information for multi property forms. (Information which could help with WOW effect at next destination)- Room checks prior guest check ins, ensuring they are up to standard. - Arrangements of guest gifting. - Co-ordinating shuttles, transfers. - Assisting with tour bookings, restaurant bookings and having general knowledge of surroundings. - Working alone in a high pressured environment. - Being guest orientated is a need. - Time Management and Strong co-ordination skills. - Daily evening set up, company standard.- Preparations for early morning departures. (Wake up calls, Transfer follow ups, Breakfast packs etc.)- Ensuring a clean neat and tidy environment at all times. - Daily Maintenance reporting as defects arise with follow up and tracking. Finance Administration Assistant Responsibilities and Duties:- Reconciliation on the two properties banking/cash ups from the front desks guest relations.- Assisting and with various email related enquiries. - Capturing of creditors for month end reporting. - Reconciliation of Debtors on the PMS for month end reporting. - Allocation of payments from the Debtors and Creditors. - Handling and maintaining the cash flows for both properties in line payouts and day to day purchases. - Dealing with general day to day queries staff and client related. - Capturing of Management Credit Card day to day purchases for month end reporting. - Corrections and Adjustments of incorrect transactions when they arise.

The property is now under the Hylton Group - Known as the Hylton Al Habtoor City Dubai.Pre Opening of the Front Office Department of The Westin Starwood prior merger with Marriot.The Westin Al Habtoor City Dubai 1004 Room Hotel (We had approximately 530 rooms for use at the soft opening)Prior opening:- In depth training on the loyalty program (Starwood Preffered Guest)- Working with and along side a dynamic and diverse workforce. - In depth training on the Standard Operating Procedures of The Westin Brand.- Product knowledge training. (Various Brands under Starwood prior Merger with Marriot)- Setting up of the entire front desk and back office prior opening (desk set up - labelling, printers, computers, Passport scanners, loyalty program paperwork, Key Card Scanners etc)- System configuration diagnostics (Ensuring Guest Service station operates efficiently with assistance of the IT Department.) - Familiarisation of the property. (Room Categories, Position of room in the building.)- In depth training on Opera Property Management System. - Role Playing (Intricate part of opening the front office, this allows the front office to operate prior real time operation.)

With Newmark I was based at the Queen Victoria Hotel a wonderful property situated at the V&A Waterfront, Cape Town, South Africa. The property is inter linked to two other properties being The Dockhouse Hotel and Vitoria & Alfred Hotel. There is now a third named the Manor House.Here are the duties and responsibilities to the position held at the Queen Victoria:- Basic procedures for front desk operations. - Handling and maintaining of float/petty cash. (Handing over of float)- Day to day preparations of arrivals and departures.- Pitchecks were standard.(Ensuring documentation corresponds to PMS to avoid disputes and confusion on guests billing, reservations etc)- Personalised guest check ins and check outs. - Ensuring the smooth running of the front desk and operations. - Dealing with and escalating guest complaints as they come forth. - High attention to detail. - Stock control for the front desk (Stationary, General operating necessities etc)- Gathering details for daily handovers. - Co-ordinating shuttles, transfers with the concierge desk.- Assisting with tour bookings, restaurant bookings and having general knowledge about surroundings. - Ability to working alone in a high pressured environment. - Being guest orientated is a need. - Time Management and Strong co-ordination skills. - Co ordination with the Housekeeping Department ensuring rooms are up to standard prior guest check in. - Working close with management in ensuring the smooth running of the property. I was very fortunate to assist as the Dockhouse Hotel Reliever on days the Manager was off which was a absolute great experience thus putting to practice what was learned during secondary education and an overall boost to personal growth.Many thanks to the management team at the time.

The Cape Royale Luxury Apartments based on the main strip of Somerset road in Green Point, Cape Town also known as the fan walk. 65 Apartments at the time were managed by the hotel. Apartments and facilities of a 4-5 star hotel. Apartments were kept in a pool privately managed by the property owner. Some great experience obtained by the Cape Royale as guest service and personalising guest stays were of utmost importance. Front of house operations consisted of a Concierge/Travel Desk, Guest relations desk as well as two Reception desks along with a dynamic team who were always willing to go the extra mile ensuring guest satisfaction. Responsibilities and duties to the role of Receptionist:- Handeling and maintaining a personal float.- Preparations for the arrival and departure of clients.- Dealing with debtors of tour operators.( Accounts billed to agents )- Basic reception procedures.- Co ordinating, Arranging and planning of tours for clients.(Assistance to the concierge)- Group arrivals and departures.- Guest relations (ensuring guests are happy and dealing with complaints)- Reservations and Bookings (Accommodation, Restaurants & Transport)- Ensuring service excellence, by exceeding client expectations.- Sight inspections got done on request.- Shift end banking. - Shift to shift handovers. Responsibilities and duties to the role of Night Audit:- Basic Reception duties. - Compilation of reports. (Nights proceedings, management reports)- Balancing of all profit centres. (Spa Billing, Restaurant Billing, Sky Bar Billing, Conferencing)- High attention to detail. - Ensuring the smooth running of the night audit on the PMS.- Attend to any incidents arising over night with assistance of the properties on site security department.

* Handeling and maintaining a float.* Preparations for the arrival and departure of clients.* Dealing with debtors of tour operators.* Basic reception procedures.* Advising, Arranging and planning of tours for clients.* Group arrivals and departures.* Night audit duty management.* Guest relations (ensuring guests are happy and dealing with complaints)* Reservations and Bookings (rooms, shuttles, dinners and lunch)* Ensuring service excellence, by exceeding client expectations.* Sight inspections got done apon request.

Departments I experienced:Sales & reservationsHuman ResourcesBar Procurement and stock controlMaintenance Accounts Positions have gained experience in:Sales coordinatorHuman resource trainee managementBar supervisorStock controllerMaintenance managementDebtors clerkCreditors clerk

Trainee from the Three Cities International Hotel School. I got training in various departments of the hotel, food and beverage, housekeeping, reservations and the front office to name a few. Positions: * waiter* housemen* porter* concierge* receptionist* reservationist* head chefI have gained valuable experience in the various positions.