Irshad Burtally Email & Phone Number

Harrow, Gb

San Francisco, Ca, Us

I lead the team of Customer Success Architects (CSA) that helps customers achieve their business outcomes related to topics such as software development lifecycle, devops, innersource, code analysis and security, product strategy and enablement.

San Mateo, California, Us

I am part of Talend Professional Services leadership team, leading the Strategic Architect and Delivery Innovation programs. My focus is on working with members of the entire field technical organization (e.g. consultants, architects, solutions engineers, Talend Academy content developers) to foster a culture of innovation and to provide the governance structure required to identify, develop, maintain, and educate methodologies, frameworks, best practices, and tools for our employees, partners and customers.

San Mateo, California, Us

Responsible for building and scaling the customer-facing “Customer Success Architects” function to drive thought leadership and product adoption across all tiers of customer base, with a specific focus on strategic accounts.Managed, hired, coached and mentored top-talent Solution Architects, growing the Customer Success Architecture organisation from 12 to 20 globally. Introduced new technical and management career path and roles.Partnered with Customer Success leadership to establish programs to drive ACV growth and product adoption through sharing of technical knowledge on reference architectures, design patterns and best practices.

San Mateo, California, Us

Drove further growth of the Customer Success Architecture team from 8 to 12 globally.Introduced including Customer Success Engineers and Regional Manager roles.Enhanced the Customer Success Architecture programs to align with the 7 principles of adoption.

San Mateo, California, Us

Responsible for building and scaling the customer-facing “Customer Success Architects” function.Managed, hired, coached and mentored the team of Solution Architects from 4 to 8 globally.Implement new Customer Success Architecture programs with respect to customer tiers.

San Mateo, California, Us

Responsible for modelling and implementing the Customer Success Architecture function to drive thought leadership and product adoption. Managed, hired, coached and mentored top-talent Solution Architects from 1 to 4 globally.Responsible for the creation and delivery of customer-facing On-Demand and Instructor-led training courses globally.Implemented new training lab platform which drove adoption of new training courses with 500+ students monthly.Improved customer satisfaction through enhancements of training courses and labs.

San Mateo, California, Us

Responsible for designing and coaching on Professional Services Programs.Built and drove adoption of the Talend Governance Framework.Implemented coaching and mentoring programs for consultants.

San Mateo, California, Us

Enabled the successful deployment and implementation of Data Integration, Data Quality, Master Data Management and ESB solutions within Talend customer base.Delivered Technical Account Management program to oversee legacy re-platforming projects.Scoped, planned and managed consulting engagements.Designed and develop Data Integration, Data Synchronisation, Data Migration, Data Warehousing, MDM, Data Services, Big Data and ESB solutions with Talend Platform products.Developed custom components to extend the product to meet specific customer requirements. Worked with OEM Partners to extend Talend Product for embedding into the OEM Products and Solutions.Coached and Mentored newly hired consultants.Participate in RFI/RFP process during Pre-sales activity.Delivered product demonstrations and proof of concepts (POC).

New York, Ny, Us

Enable the successful Implementation and Operationalisation of the CAST Application Intelligence Centre within client’s environment • Identify customer pains and business risks• Provide solution towards proactively managing code quality to reduce business risks and improve performance, control and management of business assets.• Developed solution presentations and product demonstrations• Designed and implemented trials, prototypes, and Proof-of-Concepts (POCs)• Focused on customer satisfaction and solution adoption within the client’s organisation

Naples, Florida, Us

• Solution delivery expert focused on successful implementation of customer specific requirements• P2 support for Product Management• Interfacing between Product Management, Support and development• Performed customer needs analysis, and solution recommendations• Developed solution presentations, product demonstrations and training• Developed custom scripts and utilities in Java, J2EE, C# and .Net

Naples, Florida, Us

Manage the technology side of the sales process by maintaining a high level of technical expertise in ASG's Integrated Metadata Management Solutions (IMMS), namely Rochade and becubic metadata management repository software * Perform customer needs analysis and solution recommendations* Develop solution presentations and product demonstrations* Prepare RFI and RFP technical responses* Design and implement trials, prototypes, and Proof-of-Concepts (POCs)* Provide customer feedback, future product enhancement suggestions, and requirements to the IMMS Chief Solutions Architect and Product Management* Develop a high level of expertise on Rochade and becubic and their applicability to solution areas including Data Warehouses, Enterprise Architecture Integration, Data Management and Integration, Application Discovery and Understanding, Application Portfolio Management, and Service Oriented Architectures

Naples, Florida, Us

Formerly Soamai which was acquired by ASG Technologies• Implemented Proof-of-Concepts (POCs) around becubic service and becubic legacy solutions• Provided level 2 and level 3 support to consultants• Developed solution presentations and product demonstrations• Developed parsers for analysis and understanding of modern languages namely Java, JSP, ASP, and JavaScript.• Provided customer feedback, future product enhancement suggestions, and requirements to the Research & Development team• Managed large code mining projects in IT organizations supporting legacy technologies (MVS,Cobol,DB2 and CICS) and modern technologies (Java,J2EE and .Net)

• Managed project schedules and team resources allocation.• Supervised teams of 3 to 5 developers through the implementation of web components and portals• Co-developed the framework for becubic Application Server• Researched new techniques and technologies to enhance productivity and build fully configurable websites with back-office.

• Analysed, designed and developed Web Components (Forums, Bookmarks, Ecommerce sites)• Implemented Web Portals with front and back office using Java, JSP, Servlets and becubic AS technologies• Participated in setting up the network infrastructure of a new start-up company