• Responsible for executing and leading HR Strategy across one major business vertical for 1000+ associates• As HR Business Partner, drive partnerships with senior leaders across the Service business (KPO, Finance CoE) to deliver against operational goals, by identifying, prioritizing, and building human capital capabilities, behaviors, structures, strategy, and processes• Deeply connected with the business unit goals and business processes, and to create a tight linkage with HR measurements/metrics to ensure alignment and return on investment• Serve as a strategic business partner to senior leadership focused on a transformational talent agenda designed to attract, develop and retain the best talent in the Service industry• Understand business strategies and how to develop high impact human capital solutions• Consistently measure the effectiveness of HR initiatives and programs to ensure they are delivering desired outcomes• Help foster a culture of innovation, in an environment that requires high levels of scalability, security and reliability• Closely partner with HR Centers of Excellence and HRBPs to deliver superior results to the business• Have an executive presence and strong communication skills to partner with senior levels of management

Taking care of Hyderabad site comprising of 2000+ FTEs for all end to end HR activities Employees consisting of skillsets like provider, payer and health IT. Keeping attrition under check. Taking care of HR MIS for one of the business units to study attrition analysis. Offer thought leadership regarding organizational and people-related strategy and execution. Provide insightful data to guide decision making and provide proactive solutions.Solve problems and get to the root cause of any issue, no matter how complex, and design and quickly implement solutions.Implement six sigma lean methodology to improvise different HR process. Identify projects for six sigma green and black belt under the purview of HR and client. Deep dive exit server which are conducted and come up with corrective action plan for the same. Acting as a single point of contact for internal clients.Supporting internal clients in achieving their business goals.Helping to HR CoE (Center of Excellence) to deliver state-of-the-art HR Processes.Providing instant and immediate feedback on all HR processes, procedures and initiatives.Leading change management projects for internal clients and Human ResourcesDesigning robust succession pipelines and supporting the talent management for the entire organization.Acting as the independent adviser for employees in tough situations.Setting challenging HR goals with a close cooperation with HR and internal clients.Selling HR projects and initiatives to internal clients and getting their buy-in.Acting as the project manager for large cross functional change management projects.Designing cross-functional development programs in co-operation with Training Specialist.Setting the employee friendly environment at the client’s side, which builds a good platform for reaching organization goals. Keeping HR processes in a full compliance with the legal and regulatory (internal, external) framework.

Taking care of two business units comprise of 600+ employees as Business HR for Sutherland, Hyderabad Office.- Drive and oversee all employee relations initiatives within the organisation.- Lead on the employee relations aspects of proposed changes to the business structure.- Contribute to the development of the Human Resource function by developing an ER strategy that is aligned with business needs.- Advise and support all parts of the business on employee relations matters to ensure their effective management. Issues include: disciplinarians, grievances and performance issues.- Advise and guide on pay related matters: pay reviews, reward projects, changes to pay related terms etc.- Keep up to date with current ER legislation and ensure this is updated in the company's Human Resource policies.- Manage the employee relations team effectively to ensure objectives are met.- Planning and delivering employee relations initiatives.- Work at both a strategic and operational level.- Assess potential problems and make sound judgement around issues that may have an adverse effect on the business from an ER perspective.- Strong people management skills, gained through managing and developing teams- Sensitive people skills: a high level of emotional intelligence; excellent interpersonal skills.- Wide understanding of people issues.

Working as "Employees Relation Manager" for Client: Google - India- Conducting interviews for management candidates.- Induction / Orientation, HR Metrics HR communications & HR Branding.- Employee Discipline, Employee Assistance Programs, HR Program Management, Exit analysis.- Employee Relations, Grievance handling, HR Program Effectiveness.- Performance Management, Mentoring, Employee connect.- Compensation & Benefits, HR Strategy formulation & implementation Employee Feedback SystemsEmployee Relations & Employee Transitions:- Serve as an escalation point for personnel and employee relations.- Support and advise agents on HR policy, ensure compliance to the company's policies.- Support the integration of new joiners.- Coordinate the termination process by organizing discussions, ensuring appropriate documentation, conducting/coordinating exit interviews, and elevating and/or addressing any resulting issues.- Overall end-to-end HR functions. Streamlining, Benchmarking and implementing the best HR Practices in the Industry.- Recruitments & Selection Sourcing and talent acquisition.- Training and Development-including all learning initiatives- Internal & External Training sessions.- Rewards and Recognition.Resource Planning:- Coordinate demand for personnel for assigned clients and ensure client satisfaction from the project team.- Complete inclusive scheduling process and participate in scheduling decision-making escalation processes.- Build and maintain relationships with agents and supervisors at assigned engagements.Human Resource:- Maintaining Human Resources systems.- Analyzing trends thorough headcount and exit data.Talent Acquisitions: - Manpower planning and Recruitment for Hyderabad region.- Formulate and execute recruitment curriculums.- MIS Reporting on Accuracy, TAT & Volumes- Induction of new joinees- Vendor Management/Consultancy Management.

Operation / Training & Compliance Coordinator:- Hospital End-to-End training requirement (U.S Health-Care, L&D etc.)- People management.- ISO Documentation.- Internal auditor for compliance & HIPAA (The Health Insurance Portability and Accountability Act)- Lean process improvement (part of six sigma).- Compliance Coordinator for a business unit.- Create tools/applications with the help of internal Information System team.- Training employees for professional certification program like CPAT/CCAT.- 360-degree feedback for Asst Managers, Team-Leads & Mentors.- Refresher training for experienced employees.  - Conduct Vendor Training Programs for employees.- Real time Practice Analysis Reports to monitor Key and Critical performance indicators and work with the Production team to develop contingency plans to address symptomatic issues.- Transitioned work from on-site office to India offic.- Induction for new joiners.- Recruitment for Provider Hospital (Business Unit).- Coordinate the implementation of People Programs and Initiatives.- Head Employee Engagement activities for the entire facility.